• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Won’t let me edit even though I’ve paid

New Here ,
Sep 10, 2020 Sep 10, 2020

Copy link to clipboard

Copied

I go to edit a document and it sends me to the try it free screen then says I already have this feature and sends me bk to the previous screen. Over and over again. What's going on? 

TOPICS
Edit and export , iOS , PDF forms

Views

375

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

Copy link to clipboard

Copied

LATEST

Hello @Timothy5F92 

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

Could you please try to switch the network on your device? 

If you're using your Wi-Fi, please switch to cellular data and check if it works. 

 

Are you logging in with your Apple ID or Adobe ID? Kindly try to log in with your Apple ID once.

 

Also, Try to restore your purchase with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

 

If the issue persists, could you help us with some details -

1. Application version.

2. Device name and version.

3. A screenshot or video of the workflow you're doing.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines