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Wont connect

New Here ,
Aug 30, 2021 Aug 30, 2021

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Go365 app wont connect to adobe reader even when it wants me to install a reader from their app.

I click install a reader and 8t chooses adobe then when i open adobe i cant get app to use it 

What can i try 

Brenda

 

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Android , Install update and subscribe

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Hi Brenda,

 

Hope you are doing well.

As you have mentioned that you want to install Reader mobile application and want to connect it with the Go365 application. Would you mind sharing some more details to understand the issue better?

1. Is there an error while installing Reader mobile?

2. Please share the exact workflow in Go365 which requires you to use Reader mobile.

3. If possible, please share some screenshots of the issue?

 

To install Reader mobile here is a link you can refer to: https://play.google.com/store/apps/details?id=com.adobe.reader&hl=en_IN&gl=US

 

Help document on Reader mobile: https://www.adobe.com/devnet-docs/acrobat/android/en/index.html

Let us know if you need any more information.

 

Thanks,

Harsh

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New Here ,
Sep 02, 2021 Sep 02, 2021

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These are the order in which i try to open my health assessment click view report then goes to next screen and up comes download reader next opens up to download adobe and i alreasy have it then open and nothing from this app is availableSent via the Samsung Galaxy S10e, an AT&T 5G Evolution capable smartphone

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Adobe Employee ,
Sep 03, 2021 Sep 03, 2021

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Hi Brenda,

 

As you have mentioned that it asks to download Reader mobile even though you have it installed. It looks like this file can only be viewed on Acrobat Reader. To view the file you need to download the file first, once it is saved to your mobile's local storage then go to the location and manually open it in Acrobat Reader mobile. 

 

Let us know if that works.

 

Thanks,

Harsh

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