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Zrušení a navrácení předplatného

New Here ,
Jun 08, 2022 Jun 08, 2022

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Dobrý den mám problém moje starší dcera si hrála na mobilů a dala omylem předplatného.....Adobe Acrobat Premium Yearly (Adobe Acrobat Reader: Edit PDF za 1990 Kč já jsem to ani netušil nebo nechodím moc na e-mail tak se dívám na účet a byla tam transakce 1990kc já jsem si nic neobdnava l a bylo strženo prosím o navrácení peněz přímé to je dost velká částka děkuji 

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Adobe Employee ,
Jun 08, 2022 Jun 08, 2022

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Hello Michal,

 

I hope you are doing well. As per the above conversation, I understand that you purchased the subscription by mistake.

 

In such a situation, I suggest you contact Google Customer Support as they would be in the best position to assist you with this.

 

You may refer to the help article for more: Subscription Services — Acrobat for Android Help (adobe.com)

 

Or, you can go to this link to start with the refund workflow: Request a refund on Google Play - Google Play Help.

 

I hope this answers your question.

 

Thanks,

Souvik.

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Adobe Employee ,
Jun 08, 2022 Jun 08, 2022

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Hello Michal,

 

I hope you are doing well. As per the above conversation, I understand that you purchased the subscription by mistake.

 

In such a situation, I suggest you contact Google Customer Support as they would be in the best position to assist you with this.

 

You may refer to the help article for more: Subscription Services — Acrobat for Android Help (adobe.com)

 

Or, you can go to this link to start with the refund workflow: Request a refund on Google Play - Google Play Help.

 

I hope this answers your question.

 

Thanks,

Souvik.

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