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Zrušení a navrácení předplatného

New Here ,
Jun 08, 2022 Jun 08, 2022

Dobrý den mám problém moje starší dcera si hrála na mobilů a dala omylem předplatného.....Adobe Acrobat Premium Yearly (Adobe Acrobat Reader: Edit PDF za 1990 Kč já jsem to ani netušil nebo nechodím moc na e-mail tak se dívám na účet a byla tam transakce 1990kc já jsem si nic neobdnava l a bylo strženo prosím o navrácení peněz přímé to je dost velká částka děkuji 

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jun 08, 2022 Jun 08, 2022
LATEST

Hello Michal,

 

I hope you are doing well. As per the above conversation, I understand that you purchased the subscription by mistake.

 

In such a situation, I suggest you contact Google Customer Support as they would be in the best position to assist you with this.

 

You may refer to the help article for more: Subscription Services — Acrobat for Android Help (adobe.com)

 

Or, you can go to this link to start with the refund workflow: Request a refund on Google Play - Google Play Help.

 

I hope this answers your question.

 

Thanks,

Souvik.

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Adobe Employee ,
Jun 08, 2022 Jun 08, 2022
LATEST

Hello Michal,

 

I hope you are doing well. As per the above conversation, I understand that you purchased the subscription by mistake.

 

In such a situation, I suggest you contact Google Customer Support as they would be in the best position to assist you with this.

 

You may refer to the help article for more: Subscription Services — Acrobat for Android Help (adobe.com)

 

Or, you can go to this link to start with the refund workflow: Request a refund on Google Play - Google Play Help.

 

I hope this answers your question.

 

Thanks,

Souvik.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines