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18.10.00 "Could not open (filexx.pdf) due to an unknown error. Please try again later."

New Here ,
Oct 14, 2018

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ios 12.0.1  Acrobat 18.10.00

All my pdf files were working fine opening in Acrobat Reader iPad thru Other Locations / OneDrive.  After the ios update to 12.0, unable to open majority of the files on OneDrive with error msg of "Could not open (filexx.pdf) due to an unknown error.  Please try again later."  Updated Acrobat from 18.09.13 to 18.09.14 and now to 18.10.00 and STILL unable to open my files with the same msg.

Hi The Gooch, mikeWhyment​,

We just released Acrobat Reader 18.10.02 to the App Store.

This release addresses the problem with OneDrive.

Please update to 18.10.02 and let us know if it works for you.

Thank you for your patience!

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18.10.00 "Could not open (filexx.pdf) due to an unknown error. Please try again later."

New Here ,
Oct 14, 2018

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ios 12.0.1  Acrobat 18.10.00

All my pdf files were working fine opening in Acrobat Reader iPad thru Other Locations / OneDrive.  After the ios update to 12.0, unable to open majority of the files on OneDrive with error msg of "Could not open (filexx.pdf) due to an unknown error.  Please try again later."  Updated Acrobat from 18.09.13 to 18.09.14 and now to 18.10.00 and STILL unable to open my files with the same msg.

Hi The Gooch, mikeWhyment​,

We just released Acrobat Reader 18.10.02 to the App Store.

This release addresses the problem with OneDrive.

Please update to 18.10.02 and let us know if it works for you.

Thank you for your patience!

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iOS

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564

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Oct 14, 2018 0
Adobe Employee ,
Oct 14, 2018

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hi The Gooch,

Thank you for reporting this issue to us and I'm sorry for any inconvenience.

We are aware of the problem and are investigating it.

Thank you for your patience,

-derek

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Oct 14, 2018 0
New Here ,
Oct 22, 2018

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Hi Derek,

Any update on progress?

Many thanks

Mike

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Oct 22, 2018 0
Adobe Employee ,
Oct 26, 2018

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hi The Gooch,

Currently, we are working on the issue.

Thank you for your patience in advance while we work on it,

-derek

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Oct 26, 2018 1
Adobe Employee ,
Oct 29, 2018

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Hi The Gooch, mikeWhyment​,

We just released Acrobat Reader 18.10.02 to the App Store.

This release addresses the problem with OneDrive.

Please update to 18.10.02 and let us know if it works for you.

Thank you for your patience!

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Oct 29, 2018 0
New Here ,
Oct 30, 2018

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I can confirm it is working again, however disappointed it took so long to resolve.

Thanks

Mike

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Oct 30, 2018 0