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Access Denied on IOS

New Here ,
Jan 21, 2020

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Our institution, which is based in the UK, has recently moved to using federated accounts for Adobe licenced products. Since then we have been working with our userbase ensuring that those that should have access to Acrobat have their IDs setup correctly and can access the software. However, those that are trying to install Acrobat on their iPads are getting an "Access Denied" message when they sign into the Creative Cloud app. We have checked their credentials on the portal and they can use the software on a desktop so we are unable to explain why it won't allow them access on an IOS device.

Can you help please. Thanks.

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Acrobat, Enterprise, Licensing, Troubleshooting

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Access Denied on IOS

New Here ,
Jan 21, 2020

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Our institution, which is based in the UK, has recently moved to using federated accounts for Adobe licenced products. Since then we have been working with our userbase ensuring that those that should have access to Acrobat have their IDs setup correctly and can access the software. However, those that are trying to install Acrobat on their iPads are getting an "Access Denied" message when they sign into the Creative Cloud app. We have checked their credentials on the portal and they can use the software on a desktop so we are unable to explain why it won't allow them access on an IOS device.

Can you help please. Thanks.

TOPICS
Acrobat, Enterprise, Licensing, Troubleshooting

Views

227

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 21, 2020 1
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New Here ,
May 15, 2020

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I have the same issue. Please provide a solution.

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May 15, 2020 0