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!!access denied!

New Here ,
Nov 18, 2016

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i have trouble in logging in acrobat reader on my android device. it says access denied. please help!

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!!access denied!

New Here ,
Nov 18, 2016

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i have trouble in logging in acrobat reader on my android device. it says access denied. please help!

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Android

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470

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Nov 18, 2016 0
Adobe Employee ,
Nov 18, 2016

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Hi 王学奇,

Could you please share the screenshot of the error message you get.

Please make sure that you are using the correct ID and password.

Have you tried to login on desktop application? Check if you can login with your Adobe ID there.

Let us know how it goes.

Regards,

Meenakshi

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Nov 18, 2016 0
New Here ,
Nov 18, 2016

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i can log on the same account on my pc for sure! its just said access denied.

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Nov 18, 2016 0
Adobe Employee ,
Nov 21, 2016

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Hi 王学奇,

Could you please try once to logout from both the system and mobile device.

Then try to login on your mobile application first. Check if you can login.

Make sure that you enter your Adobe ID and password correctly.

Let us know how it goes.

Regards,

Meenakshi

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Nov 21, 2016 1
New Here ,
Nov 25, 2016

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still "access denied

1832323260.jpg"1695667734.jpg

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Nov 25, 2016 0
Adobe Employee ,
Nov 27, 2016

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Hello,

We sent you a private message to share the username with which you are trying to sign in to your account. Please share your details so that we can triage the issue.

Thanks,

Adobe Acrobat Team

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Nov 27, 2016 1
New Here ,
Nov 20, 2016

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Nov 20, 2016 0