I'm having the same problem as others with regard to using Adobe reader. I downloaded the app but the pdf sent from unemployment is not there- don't know what I need to do to be able to get to what I need.
Any information would be helpful.
Can you elaborate more on how did you received the PDF from unemployment?
Was it via email, where you had to open via web browser and then click on a link?
Or was the file readily available for download via cloud storage service from the unemployment agency?
fill aplication for unemployment services
Well, none of you have been very helpful providing feedback in order to get help here in the Adobe forums.
With the extremely vague details you've provided I can only say to go here:https://www.usa.gov/unemployment and click on the link that says "Unemployment insurance" then click on "How do I apply" then select your state and follow the instruction given by you statr unemployment office.
You're gonna have to fill online or by phone as instructed, OR, simply call a representative and let them know about the problem.
I'm having the same problem
You need to be specific about the problem. Saying that you have the same problem is not helping in trying to figure out what is going on.
I don't work for Adobe, but I volunteer here in the user support forums to help Adobe customers (myself included).
So my question is : Do you even have Adobe Acrobat Reader DC installed in your computer or is it some other program that you're confusing with Adobe Acrobat Reader?
My second question is: If your answer is yes, is Adobe Acrobat Reader set as the default PDF handler /viewer in your operating system? You need to verify this.
In my days of tech support when a Client would call in you had to open a ticket, for example. And in that support ticket the technician is supposed to gather as much information as possible from that Client.
At a minimum you should provide the following:
Just these two questions alone can help determine if there is a known issue that has been already addressed for the misbehaving product:
All that information above shouldn't take more than 4 minutes while a tech support person is servicing a customer over messaging app or over the phone. And once this info is out of the way then it is easier to narrow down the problem and focus on the issue.
That said, assuming that your product is in compliance with its licensing track and subscription, and that it is properly installed in an supported operating system environment, and also properly updated, then the next set of questions are focused in what was the user doing.
What user interaction took place between the email application, the operating system, the Adobe Acrobat application, and the email attachment itself (if it was indeed an email attachment).
This is kind of common sense.
Your first step should've been to contact the Unemployment Office that sent you that document, have them transfer you to the Technical Support representative and ask that representative what are the software requirements to be able to open this type of file, and what what software was used to create this PDF. You need to let them know that the forms that they're pushing out are problematic and that they need to fix it. They may tell you how to proceed from there, or they may have a technical support website to guide their users.
But in my personal experience, everyone ends up here in the user-to-user community support forums complaining about Adobe and what not.
You need to find out what is the official posture from the unemployment office about this issue. The way is looking is that they may not even be aware of this issue at all.
Here are other questions that a tech support person should ask to a customer:
Again, you may need to refer to the following link, and see frequently asked questions:
https://helpx.adobe.com/acrobat/faq.html or additionally, refer to the release notes and identify your product with other important information here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html