Acrobat App is failed to launch

New Here ,
Apr 27, 2020

Copy link to clipboard

Copied

Hello! Why I can no longer access Adobe Acrobat.. i used to access it until I uninstalled/reinstalled.It"s stuck on the logo. Help!!!

TOPICS
Crash or freeze, General troubleshooting

Views

296

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 28, 2020

Copy link to clipboard

Copied

Hello, 

Sorry to hear about that.
Would you help us more about the device information like Os name and version installed? Is iOS or Android? 
Why did you uninstall it initially? What was happening? Have you tried re-starting your device and launching the app again? 


~Tariq 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Apr 29, 2020

Copy link to clipboard

Copied

Hello Tariq,

Thank you for getting back to me. I uninstalled it when I tried to open a
pdf file with Adobe Acrobat to highlight some information from that file.
However, upon trying it to load it stuck in the logo. I tried to relaunch,
force stop, nothing happens so I uninstalled and reinstalled it still
nothing. Not sure what to do now, I really love this app.

Im using an Android 9.0 phone. See attached file, that's the only thing I
see.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 30, 2020

Copy link to clipboard

Copied

Thank you for your response and sorry to know that you are still experiencing this issue.

Would you help us with more information about your device:

  • Make and model of the device.
  • The current version of Adobe Acrobat Reader version?
  • Is it your personal or Company managed device?

Also, I am not able to see your file attached. You may upload your file to Cloud drive and share the link. If the file has some personal information I would request you to share the link via private message. Click on my profile and choose the message, 

 

~Tariq 

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more