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Acrobat erased my file

New Here ,
Jan 11, 2018

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Ive been working on a pdf adding comments and highlighting, when all of sudden acrobat showed a message "file is empty 0kb" and quitted! The file is still there but inaccessbile, showing 0 kb size. I need to recover the data, its important for me. Thanks.

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Acrobat erased my file

New Here ,
Jan 11, 2018

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Ive been working on a pdf adding comments and highlighting, when all of sudden acrobat showed a message "file is empty 0kb" and quitted! The file is still there but inaccessbile, showing 0 kb size. I need to recover the data, its important for me. Thanks.

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Jan 11, 2018 0
New Here ,
Jan 11, 2018

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I forgot to mention, its acorbat reader on ipad 2

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Jan 11, 2018 0
Adobe Employee ,
Jan 11, 2018

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Hi orens9400695​,

What is the version of Acrobat Reader?   Go to Settings > Adobe Acrobat > Version.

Would you please close an open PDF document first and force close Acrobat Reader?

How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

If it doesn't work, please restart your iPad/iPhone.

Restart your iPhone, iPad, or iPod touch - Apple Support

Is the file size back to non-zero?

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Jan 11, 2018 1
New Here ,
Jan 12, 2018

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Hi. I restarted the ipad, the file is still 0.

The version was updated yesterday so im not sure what was the version when

the bug happend.

The current(updated) version is 18.01.15(180932) so maybe one version down

from this one.

Thanks

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Jan 12, 2018 0
Adobe Employee ,
Jan 12, 2018

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Hi orens9400695​,

What is the iOS version on your iPad 2?  Is it iOS 9.3.5 or older?

Where is the PDF document stored?  Is it stored locally on your iPad ("Local") or cloud storage (e.g. Adobe Document Cloud, Dropbox, Google Drive)?

Do you open the PDF document from "Recent", "Local", or something else?

Location Chooser.png

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Jan 12, 2018 0
New Here ,
Jan 12, 2018

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Hi

ios version 9.3.5

File is stored locally, i open it from "local"

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Jan 12, 2018 0
New Here ,
Jan 15, 2018

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We have experienced this as well with the latest release from friday the 11th. 

Another issue we have is trying to send the form via email.  Its dropping the attachment while sending the email.  If you check the sent items in your mail client, there is no attachment.

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Jan 15, 2018 1
New Here ,
Jan 16, 2018

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**ATTENTION** (get mad I’m using caps, because I’m extremely pissed ADOBE!!!!)

Adobe Acrobat_ version 18.01.15

_iOS iPad Air 2 = 11.2.2

_iOS iPhone 7 = 11.2.2

*This is a common occurrence recently, not sure if it is the updated Adobe or Updated iOS.

I use Adobe Reader to edit fillible PDF forms, for WORK. We use these forms for Fire Protection. Customers need our reports immediately and since we started yesterday (on a 5day trip across a state, that is not our current living state, it is very very important to get a fix on this)

*I have the same problems, via iPad, switched to iPhone and same thing happened. I havel restarted both devices, deleted both Adobe apps, signed out of my adobe accounts on both devices, cleared all local/recent files on both devices. still after filling out all the information i need on the PDF, press back to save or open in to our email it shows a Fail and deletes all typed information. We have good connections/networks.

I thought i was the only Technician to have this happen too and x3 other techs are having same issues, but did not say anything. I have reached out to IT support on our side and they do not have any fix.

*please please get a quick fix on this, we are continuing more buildings today and i have to use a 3rd party PDF app which is NOT useful at all and i am spending about 50% more time per file on it, rather then Adobe PDF which is more user friendly. Feel free to reach out to me as well if needed.

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Jan 16, 2018 0
Adobe Employee ,
Jan 16, 2018

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Hi orens9400695​, uspcnet, Cart3r27,

We are actively working on a fix for the problem.

We have determined that pending changes are lost when you (a) switch to other apps or (b) let your device go to sleep.

To work around the problem, please close your PDF document by tapping the < (Back) button to save changes before switching to other apps or letting your device go to sleep.

We will try to release a new update to the App Store as soon as possible.

We apologize for the inconvenience.

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Jan 16, 2018 0
Adobe Employee ,
Jan 23, 2018

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Hi orens9400695, uspcnet, Cart3r27, donkelley32​,

We just released Acrobat Reader 18.01.22 to the App Store.

The new version contains the fix for the problem that you have experienced.

Would you please give it a try and give us feedback?

We apologize for the inconvenience caused.

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Jan 23, 2018 1
Cart3r27 LATEST
New Here ,
Feb 16, 2018

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A version has been updated weeks ago

Sent from Yahoo Mail for iPhone

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Feb 16, 2018 0
New Here ,
Jan 22, 2018

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my IPad is dong the same thing an it isnt because i am switching between apps. If i close out adobe then it deletes everything i just addd. It seems that is i change more that one field block at a time then it will automatically revert back to the beginning saved info. I lost an entire time sheet and have had to redo it several times. This is becoming a very frustrating issue.

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Jan 22, 2018 0