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Acrobat reader dc immediately shuts down with any pdf I have tried

New Here ,
Jun 21, 2020

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Acrobat reader DC updated last night. I opened my set list and lyrics for my set. 
It immediately shutdown. Rebooted IPad. No help. Used google docs to get me through my set. This morning upgraded iOS to 13.5.1. Verified memory as 3/4 unused. Same issue. File opens ,I see the pdf for about 1 Sec. Application closes. I have a pro subscription. 

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Crash or freeze

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Acrobat reader dc immediately shuts down with any pdf I have tried

New Here ,
Jun 21, 2020

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Acrobat reader DC updated last night. I opened my set list and lyrics for my set. 
It immediately shutdown. Rebooted IPad. No help. Used google docs to get me through my set. This morning upgraded iOS to 13.5.1. Verified memory as 3/4 unused. Same issue. File opens ,I see the pdf for about 1 Sec. Application closes. I have a pro subscription. 

Topics

Crash or freeze

Views

72

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 23, 2020

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Hi Upndown22,

 

Sorry for the delay in responding.

If the issue is still persisting, i would suggest try re-installing the app and let us know how it works for you. 
If the issue persists, help us with the following information:

  • Version of iPad.
  • Os version installed 
  • Adobe Reader app version installed,
  • If there is any error, attach a screenshot.

Regards,

Tariq

 

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Adobe Employee ,
Jun 23, 2020

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Hi -

I'm really sorry this is happening to you. Are you logged in with an Adobe ID? If so, I have one idea to try, that would also help us troubleshoot. It's a long shot, but can you please try logging into https://documentcloud.adobe.com in a web browser (like Safari) with the same Adobe ID? If you are asked to accept new terms of service, please do so and then try killing the Acrobat Mobile app and launching it again. We recently updated our terms of use. For most users, they are able to accept in our app, but I'm wondering if somehow this process isn't working properly for you. Please let me know if this works (and if you had to accept terms).

 

Thank you!

 

Pat

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