Acrobat Reader won't open with iOS 10 on an iPad

New Here ,
Sep 17, 2016 Sep 17, 2016

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iOS 10 was installed on my iPad yesterday, and I cannot now open Adobe Acrobat Reader. Sometimes the front 'Acrobat Reader' page appears, then freezes and crashes. More rarely, after a delay the list of files will either appear but then immediately disappear or will appear for a monent, then crash and disappear when I try to open one. I would appreciate help urgently as I keep a lot of material in Acrobat Reader and at present the system is completely unworkable.

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correct answers 1 Correct Answer

Adobe Employee , Sep 22, 2016 Sep 22, 2016
Hi nicholasb50188782The new version 16.09.21 that is available on App store.Please update the application and let us know if you experience any issue.Regards,Meenakshi

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New Here ,
Sep 20, 2016 Sep 20, 2016

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Thanks I have just updated, and it works very well.Doesn't seem to be slow either.

Regards

Terry.

Sent from Outlook on my iPad.

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New Here ,
Sep 20, 2016 Sep 20, 2016

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Thank you so much Meenaxi and the team of adobe .

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New Here ,
Sep 22, 2016 Sep 22, 2016

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Thanks a lot, it funtions now.

[personal information removed by moderator - see Email signatures and personal information]

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New Here ,
Sep 20, 2016 Sep 20, 2016

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Thank you. It works for me too.

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Adobe Employee ,
Sep 22, 2016 Sep 22, 2016

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Hi nicholasb50188782

The new version 16.09.21 that is available on App store.

Please update the application and let us know if you experience any issue.

Regards,

Meenakshi

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New Here ,
Oct 06, 2016 Oct 06, 2016

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I was following this problem and it seemed to be resolved, now with 16.10.11 the app is crashing again after 10 seconds whether I navigate in the app or not.

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New Here ,
Dec 09, 2016 Dec 09, 2016

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I was having the same problem, rebooting didn't help. I uninstalled it and put it back in, wella, it works.

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New Here ,
Nov 04, 2019 Nov 04, 2019

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do all the record stored in this app lose when you uninstalled and put it back in again?

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