Acrobat Reader won't take me to a sign in page

Community Beginner ,
Dec 07, 2020

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Acrobat Reader is broken. And your chat and phone reps are unable to escalate tech calls involving PHONE apps. Or probably any tech call. No management available either. When I tap Sign In, I am taken to a screen that says Continue, but that button does nothing. I can't use the PHONE app to access anything in the Cloud, or to save anything to the Cloud.

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Community Beginner ,
Dec 07, 2020

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Delete all Adobe products from phone. Install Reader. Sign in. Install other Adobe apps and sign in.

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Adobe Employee ,
Dec 13, 2020

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Hi,
Thanks for your response,
Can you try the following steps and let us know if it works :-
Is there any other Adobe app on your device? If yes, can user try to logout from all Adobe apps from his device and then login via Acrobat app ?
Is there an Adobe accounts in Android Account settings ? Can you please remove the Adobe account from the settings and then login again in the app ? https://support.google.com/android/answer/7664951?hl=en
Thanks,
Acrobat Android Team

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New Here ,
Feb 18, 2021

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I'm having the same issue on a Mac with the Acrobat Reader DC.  Only the app program.  Everything fine via web browser or mobile.  Did a full uninstall and reinstall.  When "sign in" pressed, it opens the window, but hovering mouse now gives greay circle and slash.  Can hit "tab" which permits email address entry.  But "Continue" buttin not possible, and hitting Enter/Return does nothing.  This was working fine until recently.

 

V 2019.010.20099

Mac OSX 10.11.6

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