Adobe Acrobat has stopped (Samsung Note 8) when highlighting text

New Here ,
Jan 07, 2018

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I'm trying to do a project for work where I need to highlight certain numbers in the document. At first it worked fine but when I changed the color of my highlighter and after I highlighted a color of numbers it stopped working. The I got a pop-up saying "Adobe Acrobat has stopped" I was afraid I'd lose my work so I kept selecting "wait" but then I couldn't close the pop-up, not too long after that another window pops up and says "The processing center has stopped", I ended up having to restart my phone. Now I can't select one number without getting the fist pop-up saying "Adobe Acrobat has stopped". How can I fix this?

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1 Correct Answer

Adobe Employee , Jan 08, 2018
AkanchhaS Adobe Employee , Jan 08, 2018
Hi Shandae, Sorry to hear the inconvenience caused to you.I assume that the application has not been updated to the latest version. And that might have caused the application crash.Check the similar discussion and follow the troubleshooting step suggested- Unfortunately, Adobe Acrobat has stopped (android tablet: samsung galaxy tab sm-t810) You may check in the "Play Store" whether there is any pending update for the Acrobat ReaderOr if that doesn't help then Uninstall and reinstall the applicat...

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Adobe Employee ,
Jan 08, 2018

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Hi Shandae,

Sorry to hear the inconvenience caused to you.

I assume that the application has not been updated to the latest version. And that might have caused the application crash.

Let us know if it still doesn't fix.

Regards,

Akanchha

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