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Adobe Acrobat has stopped (Samsung Note 8) when highlighting text

New Here ,
Jan 07, 2018

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I'm trying to do a project for work where I need to highlight certain numbers in the document. At first it worked fine but when I changed the color of my highlighter and after I highlighted a color of numbers it stopped working. The I got a pop-up saying "Adobe Acrobat has stopped" I was afraid I'd lose my work so I kept selecting "wait" but then I couldn't close the pop-up, not too long after that another window pops up and says "The processing center has stopped", I ended up having to restart my phone. Now I can't select one number without getting the fist pop-up saying "Adobe Acrobat has stopped". How can I fix this?

Hi Shandae,

Sorry to hear the inconvenience caused to you.

I assume that the application has not been updated to the latest version. And that might have caused the application crash.

Let us know if it still doesn't fix.

Regards,

Akanchha

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Adobe Acrobat has stopped (Samsung Note 8) when highlighting text

New Here ,
Jan 07, 2018

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I'm trying to do a project for work where I need to highlight certain numbers in the document. At first it worked fine but when I changed the color of my highlighter and after I highlighted a color of numbers it stopped working. The I got a pop-up saying "Adobe Acrobat has stopped" I was afraid I'd lose my work so I kept selecting "wait" but then I couldn't close the pop-up, not too long after that another window pops up and says "The processing center has stopped", I ended up having to restart my phone. Now I can't select one number without getting the fist pop-up saying "Adobe Acrobat has stopped". How can I fix this?

Hi Shandae,

Sorry to hear the inconvenience caused to you.

I assume that the application has not been updated to the latest version. And that might have caused the application crash.

Let us know if it still doesn't fix.

Regards,

Akanchha

TOPICS
Android

Views

591

Likes

Translate

Translate

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Jan 07, 2018 0
Adobe Employee ,
Jan 08, 2018

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Hi Shandae,

Sorry to hear the inconvenience caused to you.

I assume that the application has not been updated to the latest version. And that might have caused the application crash.

Let us know if it still doesn't fix.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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