Adobe acrobat premium service not working on ios

Community Beginner ,
Dec 27, 2019

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Hi, I'm subscribed for the premium features on adobe acrobat on my ios (iPadOS)

but its not working it says 'purchase complete. Waiting for feature activation'. For several hours! I restored the purchase several times (and reinstalled the app several times) but nothing helped!

and by the way, i payd already the premium fee for a couple months for nothing!!!

 

please help me ASAP

 

 

thanks a million,

 

 

[ Title renamed by the moderator]

 

 

TOPICS
General troubleshooting, Install update and subscribe, iOS

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Adobe Employee ,
Dec 27, 2019

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Hi Yakovm,

 

Sorry for the trouble caused.

 

I have checked your account with the email address used to login to the community and it shows the service are active.

Please backup all your files saved in the application and sign out of the application.

Then reboot the device and install the application from the App store on your iOS device.

Sign in to the application and check if you can use the services.

NOTE: Please do not uninstall application without creating a backup of the files.

 

Let us know if you still experience the issue

 

Regards,

Meenakshi

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Community Beginner ,
Dec 30, 2019

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Still not working!!!

 

A0D3C835-25FE-43AA-A17D-95D46CE5ED4D.png

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New Here ,
Dec 26, 2019

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I purchased the premium subscription and the app will not active. I also attempted to restore the subscription and it was still unsuccessful. Please advise. 

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Adobe Employee ,
Dec 27, 2019

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Hi Cdmatthews,

 

Sorry for the trouble caused.

 

I have checked your account with the email address used to login to the community and it shows the service are active.

Please backup all your files saved in the application and sign out of the application.

Then reboot the device and install the application from the App store on your iOS device.

Sign in to the application and check if you can use the services.

NOTE: Please do not uninstall application without creating a backup of the files.

 

If you still experience the issue, please share the application and iOS version with us.

It would be helpful if you can share the screenshot or video of the issue occuring on your device.

 

Let us know if you need any help.

 

Regards,

Meenakshi

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New Here ,
Dec 28, 2019

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Good Morning Meenakshi, 

 
Thank you for the quick response. I took your advise and still the premium subscription is not updating on the app. Per your request I have included screenshots of the window that pops up when I attempt to update to the premium feature. Please advise. IMG_0007.pngIMG_0008.jpeg

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Community Beginner ,
Mar 23, 2020

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Please backup all your files saved in the application and sign out of the application.

Then reboot the device and install the application from the App store on your iOS device.

Sign in to the application and check if you can use the services.

NOTE: Please do not uninstall application without creating a backup of the files.

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New Here ,
Dec 30, 2019

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Tell me what is written

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Community Beginner ,
Dec 30, 2019

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purchase complete. Waiting for feature activation.

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Community Beginner ,
Jan 06, 2020

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So far, my problem isn't solved 😒 (p.s. I have the same problem on my iPhone too). So I canceled my subscription😒 and hope at least they will refund me for the past few months!

if anyone has an idea for me I'll be happy to hear.

thanks.

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Community Beginner ,
Apr 15, 2020

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Hi there...was this ever resolved as I have the same problem?

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