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Adobe Acrobat Premium

New Here ,
Apr 15, 2020

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I can see this question has been asked before: I pay a monthly subscription for Adobe Acrobat Premium (Edit & Create), however whenevr I go to use this to edit a PDF document I am asked to subscribe.. When I subscribe, it tells me I am already subscribed and then begins to 'activate' subscription however, as with a previous inquiry over same, it the screen remains 'processing' indefinitely.  I have been subscribing for a long time now @ $18.69 per month but have not yet been able to use the features?  Do I unsubscribe and subscribe to a different Adobe Edit & Create Software?  Thank you, Bonnie1812

 

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Adobe Acrobat Premium

New Here ,
Apr 15, 2020

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I can see this question has been asked before: I pay a monthly subscription for Adobe Acrobat Premium (Edit & Create), however whenevr I go to use this to edit a PDF document I am asked to subscribe.. When I subscribe, it tells me I am already subscribed and then begins to 'activate' subscription however, as with a previous inquiry over same, it the screen remains 'processing' indefinitely.  I have been subscribing for a long time now @ $18.69 per month but have not yet been able to use the features?  Do I unsubscribe and subscribe to a different Adobe Edit & Create Software?  Thank you, Bonnie1812

 

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Edit and convert PDFs

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Apr 15, 2020 0
Most Valuable Participant ,
Apr 15, 2020

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Have you installed the app Adobe Acrobat Pro in a Windows computer? (This is not the same as Acrobat Reader; you MUST NOT use Acrobat Reader, or you will be asked to subscribe forever).

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Apr 15, 2020 0
New Here ,
Apr 15, 2020

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No sure I quite understand what you are asking? I think I have Acrobat reader on iPad, which I am just updating - when I go to my subscriptions it says I am subscribed to Adobe Acrobat Premium (Edit & Create) for which I pay a monthly premium. I don’t think I have it installed on a windows computer, but will explore.

Wishing you a beautiful day:sunflower:

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Apr 15, 2020 0
Most Valuable Participant ,
Apr 15, 2020

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Oh, OK, there is no way of knowing, but this forum is devoted to the Mac and Windows products, so we'll always assume that's what the question is about unless you say otherwise... I recommend the Acrobat Reader mobile forum instead. 

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Apr 15, 2020 0
Most Valuable Participant ,
Apr 15, 2020

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There's no such thing as "Adobe Acrobat Premium". What exactly are you paying for?

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Apr 15, 2020 1
New Here ,
Apr 15, 2020

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Yes - that is a very good question because all of my online research did
not show me that this exists. I will cancel the subscription and subscribe
to a different Adobe Edit & Create - what would you recommend for ipad
and/or use across devices including ipad & HP laptop?

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Apr 15, 2020 0
New Here ,
Aug 17, 2020

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I think we may have been scammed as the same is happening to me and I know I am beling billed for this Adobe Professional Pro App as well.  It worked the first month with allowing me to sign, edit and share but now it keeps asking me to subscribe when I clearly can see I have an "ACTIVE" Subscription on my iCloud on my iPhone

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Aug 17, 2020 1
New Here ,
Sep 29, 2020

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I guess I have been scammed, too. Through google play store, I am subscribed to "Adobe Acrobat Premium" for $9.99 / month which renews on Oct. 18, 2020 and "Adobe Export PDF" for $23.88 / year which renews Sept 1, 2021 . They both say "Adobe Acrobat Reader, pdf viewer, editor & creator" on my google notifications page. I'm confused.  It appears that they are the same app though. I'll ask Google first. I've been wanting a reason to tear into them.

Anyone have any idea what's happening?

Thanks,

terri

 

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Sep 29, 2020 1
New Here ,
Sep 30, 2020

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same here - I can't find much info on "adobe acrobat premium" but I am definitely paying $9.99 per month for it. Cancelling subscription. I primarily wanted a way to convert non-PDF docs into PDF and to highlight PDFs; thinking there's got to be a better (free?) way. Will report back if I learn anything useful!

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Sep 30, 2020 0
New Here ,
Nov 10, 2020

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I just had the same issue. The difference is one plan is purchased through Apple or Google Play store ($9.99/mo) and the other is purchased from Adobe ($23.99/yr). I'm cancelling the 9.99/mo immediately! 

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Nov 10, 2020 0
New Here ,
Nov 10, 2020

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Both plans do the exact same thing! 

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Nov 10, 2020 0
HormozG LATEST
New Here ,
Nov 25, 2020

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Both plans don't do the same thing. The availability of features are different. I originally signed in for a free trial on my PC, but made the mistake to subscribe with my iPad/Apple after the 7 day trail ended. I was charged for something called "Adobe Acrobat Premium" for a full month and without getting the full benefits of "Adobe Acrobat Pro DC". My suggestion is not to use Apple App Store, instead subscribed with your PC after installing the software, and use your credential for your Apple device. 

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Nov 25, 2020 0