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Adobe acrobat reader (18.09.13) doesn't work after update

New Here ,
Oct 02, 2018

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The app freezes and I can't open any files on it. When I go to the app, it crashes after a few minutes. I've tried deleting and uploading the app, and also rebooting my iPad. Some other people seem to have managed to get the app working like that but for me nothing works. Could you fix the problem ASAP!

Hello,

I am really sorry that you encountered this problem. We have just released a fix for this to the app store. Several users have verified that it fixes the hang while loading the Home view. Can you please let us know if it solves your problem as well?

‎Adobe Acrobat Reader on the App Store

Thank you again!

Pat

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Adobe acrobat reader (18.09.13) doesn't work after update

New Here ,
Oct 02, 2018

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The app freezes and I can't open any files on it. When I go to the app, it crashes after a few minutes. I've tried deleting and uploading the app, and also rebooting my iPad. Some other people seem to have managed to get the app working like that but for me nothing works. Could you fix the problem ASAP!

Hello,

I am really sorry that you encountered this problem. We have just released a fix for this to the app store. Several users have verified that it fixes the hang while loading the Home view. Can you please let us know if it solves your problem as well?

‎Adobe Acrobat Reader on the App Store

Thank you again!

Pat

TOPICS
iOS

Views

408

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Oct 02, 2018 0
Adobe Employee ,
Oct 03, 2018

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Hi Kristiva,

Sorry for the trouble caused.

The team is investigating the issue.

Once we get any update on this, we will inform you.

We appreciate your patience.

Regards,

Meenakshi

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Oct 03, 2018 0
Adobe Employee ,
Oct 04, 2018

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Hello,

I am really sorry that you encountered this problem. We have just released a fix for this to the app store. Several users have verified that it fixes the hang while loading the Home view. Can you please let us know if it solves your problem as well?

‎Adobe Acrobat Reader on the App Store

Thank you again!

Pat

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Oct 04, 2018 1
New Here ,
Oct 04, 2018

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Yes, it is working now. Many thanks!

Sent from my iPhone

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Oct 04, 2018 2