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Adobe acrobat reader crashes upon opening on my oneplus 7 pro

New Here ,
Feb 02, 2020

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Hi, my adobe acrobat reader closes as soon as i open it to view a pdf. I am using a oneplus 7 pro with android version 10. Have installed updates from play store but there is no change. Waited for a few weeks thinking adobe might release a new update with a fix but there isn't any yet.

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Adobe acrobat reader crashes upon opening on my oneplus 7 pro

New Here ,
Feb 02, 2020

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Hi, my adobe acrobat reader closes as soon as i open it to view a pdf. I am using a oneplus 7 pro with android version 10. Have installed updates from play store but there is no change. Waited for a few weeks thinking adobe might release a new update with a fix but there isn't any yet.

TOPICS
Crash or freeze

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282

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 02, 2020 0
ls_rbls LATEST
Adobe Community Professional ,
Feb 10, 2020

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Hi,

 

It looks like your phone just received the update to Android version 10

 

If your phone had Android version 9, and the Acrobat Reader mobile app was working before with that OS version, roll back to version 9 until the next Acrobat Reader update.

 

You can also clear the  app cache, reset settings , configure preferences, and uninstall and reinstall.

 

And you may also want to update all of your Google Playstore apps amd services.

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