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Adobe Acrobat Reader Freezes When Trying To Edit Fillable Fields

New Here ,
Aug 18, 2018

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Hello,

     I recently installed this app and was trying to make edits in fillable fields. But every time I enter a number the app freezes and eventually crashes. Has anyone else experienced this problem? Is there a solution? Please let me know.

Hi Mr_C_RL,

As you have mentioned that you are trying to fill the form fields on the PDF, the application freezes or crashes.

Please try once to sign out of the application and reboot the device.

Then sign in again and check if it works without any issue.

Please confirm if this happens only when you are working with this PDF.

Did you check it the application behaves in the same manner when you work or view other PDFs in the application?

If the application crashes while working on this particular PDF, it can be the file specific issue.

In that case, is it possible to share the file with us? We would like to check it on our end.

You can share the file using the steps mentioned here How to share a file using Adobe Document Cloud.

Let us know if you have any question or need any help.

Regards,

Meenakshi

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Android

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Adobe Acrobat Reader Freezes When Trying To Edit Fillable Fields

New Here ,
Aug 18, 2018

Copy link to clipboard

Copied

Hello,

     I recently installed this app and was trying to make edits in fillable fields. But every time I enter a number the app freezes and eventually crashes. Has anyone else experienced this problem? Is there a solution? Please let me know.

Hi Mr_C_RL,

As you have mentioned that you are trying to fill the form fields on the PDF, the application freezes or crashes.

Please try once to sign out of the application and reboot the device.

Then sign in again and check if it works without any issue.

Please confirm if this happens only when you are working with this PDF.

Did you check it the application behaves in the same manner when you work or view other PDFs in the application?

If the application crashes while working on this particular PDF, it can be the file specific issue.

In that case, is it possible to share the file with us? We would like to check it on our end.

You can share the file using the steps mentioned here How to share a file using Adobe Document Cloud.

Let us know if you have any question or need any help.

Regards,

Meenakshi

TOPICS
Android

Views

632

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 18, 2018 0
Adobe Employee ,
Aug 21, 2018

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Hi Mr_C_RL,

As you have mentioned that you are trying to fill the form fields on the PDF, the application freezes or crashes.

Please try once to sign out of the application and reboot the device.

Then sign in again and check if it works without any issue.

Please confirm if this happens only when you are working with this PDF.

Did you check it the application behaves in the same manner when you work or view other PDFs in the application?

If the application crashes while working on this particular PDF, it can be the file specific issue.

In that case, is it possible to share the file with us? We would like to check it on our end.

You can share the file using the steps mentioned here How to share a file using Adobe Document Cloud.

Let us know if you have any question or need any help.

Regards,

Meenakshi

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Translate

Translate

Report

Report
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