Adobe Acrobat Reader Mobile forcefully switches orientation

Community Beginner ,
Nov 20, 2018

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Hiya,

so... I get my dutyplan everytime in horizontal A4 PDF format (usually 2 pages).

Now, for years and years that wasn't any problem.

But the last few months or so the app keeps forcing the orientation into landscape viewing mode.

Whilst the dutyplan comes as a horizontal A4, there are three columns more or less dividing the horizontal plane in 3 vertical planes.

These individual planes when zoomed in on, fill the whole screen of my smartphone nicely, which fit portrait viewing just fine.

So... I want to keep viewing the horizontal pdf file in portrait smartphone orientation.

But... everytime, also with auto-rotate disabled (which I do not want to have set up that way as a default), it forces the viewing mode with the smartphone app to landscape viewing.

               "Switching orientation for a better reading experience", it says

But I don't want to turn my head or smartphone 90 degrees. Besides, because of the columns, it's less readable like that.

I can use other apps, but they have different default fonts which is not right for the document.

  • How can I get Adobe Acrobat Reader Mobile on my Huawei P20 Pro to stop forcing the orientation of the pdf source file to be viewed in landscape mode?

I had a look through the app, but I couldn't find any options. Not via Android - Settings>Apps or something either.

Any help would be appreciated, because it's quite annoying. Thanks.

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Adobe Employee ,
Nov 20, 2018

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Hi Maxw,

As you have mentioned above, the app keeps forcing the orientation in the landscape mode when you open the PDF.

In Adobe Acrobat Reader, the PDF open in the portrait mode by default.

There is no option in the application settings to change that behavior.

PDF rotates the orientation only when the auto rotate feature of the mobile device is enabled.

Could you please provide us the details as asked below:

- Application version

- OS version on the Android device

- Did you check if it occurs with all the PDFs or with some particular files?

- Are you able to replicate the similar behavior on an alternate device?

- Is it possible to share the problematic PDF with us, so we can check it on our end? To share the file, refer the steps provided here How to share a file using Adobe Document Cloud.

We will be waiting for your response.

Let us know if you have any questions.

Regards,

Meenakshi

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Community Beginner ,
Nov 21, 2018

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'PDF rotates the orientation only when the auto rotate feature of the mobile device is enabled', actually this seems to be true. When I tried yesterday this didn't seem to be the case as I remember. Still, having auto-rotate disable by default is not a great idea (I turn my screen sometimes to read a txt message, website or video in landscape). For the same reason... if I wanted to look at my pdf in landscape I would turn it myself. Now the app forces it upon me. But I just want to be able to look at the horizontal pdf in portrait orientation.

XK5hS1l.png

Running Adobe Acrobat Reader (for Android) latest version 18.4.1

Android 8.1.0 on Huawei P20 Pro

The issue is with every horizontal oriented pdf file you'd want to watch in portrait mode

For the life of me I don't understand why this is forced and not an option you can disable. If I wanted to change orientation to read it better... I would have turn my phone around myself, no wouldn't I? I don't want Adobe to decide for me how I should view my files. ( "Switching orientation for a better reading experience" , no thank you!)

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Community Beginner ,
Nov 24, 2018

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So...? There's no way to disable it from switching orientation by default?

And there's no way that when it switches orientation to switch it back for that file easily and/or permanently?

Because you can go to thumbnails and sort and rotate there. But the next time you're opening the file, you've got the same problem again and I need to check my roster frequently, so it's highly annoying and why I don't want to have my phone setup by default to have autorotate disabled, because I don't want to have that just so that Acrobat Reader works fine. There's lots of times I either want to use portrait OR landscape mode. But the selection of the mode should be initiated by me. By turning my phone. Not by an app turning on its side all by itself with no means to change it.

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Community Beginner ,
Nov 30, 2018

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hum... ?

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Ask98A4 LATEST
New Here ,
Feb 04, 2021

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better idea....uninstall this bull**** and use some other application such as Microsoft Office.  Why the **** I need to turn my phone when this bull**** forcing me to do so.

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New Here ,
Dec 29, 2018

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I have the same problem as you! This is a very stupid automatically feature and without disable it!  Thinking to switch other app rather than using Adobe!

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Community Beginner ,
Dec 29, 2018

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Yeah, it's quite unbelievable that they changed it like that without an option in the settings or something to turn 'forced orientation to landscape' off.

I did find an easier work-around than before the other day when I noticed that once it forces the phone to landscape. If you turn your phone to landscape for a sec and then turn it back to normal handheld portrait orientation, the document .pdf will also turn back to portrait orientation.

Wouldn't call it a solution, but I don't find alternative apps the solution either.

Adobe should do something about this, but not even their Santa helpers are responding to this thread anymore. Probably because they know it's B$ what the app is doing, but can't get the programmers/project managers etc to actually do something about it.

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Adobe Employee ,
Dec 31, 2018

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Hi All,

Sorry for the inconvenience caused to you. Please use the following link to share your feedback to the product team: Adobe Acrobat for Android - Feature Request/Bug Report Form

Thanks,

Shivam

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New Here ,
Aug 28, 2020

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Is there any update on this? Has the option been added to disable forced orientation silwitiching? It's been two years now since the thread started.... 

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New Here ,
Jan 22, 2019

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Yes! This annoys the living bejeeebus out of me. To get it back to portrait, you have to turn it to match what adobe have decided that you want, and then turn it back again, but it is a serious faf to do that every time i want to open a landscape file that i want to read in portrait mode.

I'll be leaving feedback.

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New Here ,
Nov 29, 2020

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Dear Adobe,

 

You get so many things right with design of your apps. For example your document scanner is the best compared to all the other apps.

 

I'm really surprised that this is still an issue. Please can you fix it. 

I doubt it would take more than 30 minutes to add an option in the menu.

 

As mentioned above it's incredibly frustrating!!

 

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