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Adobe acrobat will not work after latest updaten

Community Beginner ,
Oct 04, 2018

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Adobe acrobat reader will not work properly. It’s on an  iPad, iOS 12. After the adobe app updated, it wil no longer function. The adobe screen comes up, but there’s no interface. It’s just frozen, and does not respond to anything. I’ve rebooted iPad numerous times, updates iOS, and still it won’t do anything. Id like to not delete app if at all possible, due to the files contained within. Any help would be appreciated.

thanks,

Taylor

Hi simonet85344879​,

Would you please check the Acrobat version number shown in the App Store?

‎Adobe Acrobat Reader on the App Store

Is it 18.09.14 (not 18.09.13)?

18.09.14.png

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Adobe acrobat will not work after latest updaten

Community Beginner ,
Oct 04, 2018

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Adobe acrobat reader will not work properly. It’s on an  iPad, iOS 12. After the adobe app updated, it wil no longer function. The adobe screen comes up, but there’s no interface. It’s just frozen, and does not respond to anything. I’ve rebooted iPad numerous times, updates iOS, and still it won’t do anything. Id like to not delete app if at all possible, due to the files contained within. Any help would be appreciated.

thanks,

Taylor

Hi simonet85344879​,

Would you please check the Acrobat version number shown in the App Store?

‎Adobe Acrobat Reader on the App Store

Is it 18.09.14 (not 18.09.13)?

18.09.14.png

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iOS

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316

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Oct 04, 2018 1
Adobe Employee ,
Oct 04, 2018

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Hi,

We just released Acrobat Reader 18.09.14 to the App Store.

This release addresses the issue at launch reported by users. Please let us know if you continue to experience issues after updating.

We apologize for the inconvenience caused.

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Oct 04, 2018 0
Community Beginner ,
Oct 04, 2018

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As far as I know I have the latest version, it auto updated two days ago, and now the app doesn’t work... I’ve gone to the App Store in an attempt to re update, but the only option it gives me is to open. it then opens up the app and doesn’t work. The screen pops up with my files,  but it‘s just frozen. No response to touch screen.

Thanks,

Taylor

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Oct 04, 2018 2
New Here ,
Oct 04, 2018

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I have the latest release and it still is frozen

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Oct 04, 2018 2
Adobe Employee ,
Oct 04, 2018

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Hi simonet85344879​,

Would you please check the Acrobat version number shown in the App Store?

‎Adobe Acrobat Reader on the App Store

Is it 18.09.14 (not 18.09.13)?

18.09.14.png

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Oct 04, 2018 0
New Here ,
Oct 04, 2018

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I have got 18.09.13 version number in the App Store!

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Oct 04, 2018 0
New Here ,
Oct 04, 2018

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Adobe acrobat reader will not work properly. It’s on an  iPad Mini, iOS 12. After the adobe app updated, it wil no longer function. The adobe screen comes up, but there’s no interface. It’s just frozen, and does not respond to anything. I’ve rebooted iPad numerous times, updates iOS, and still it won’t do anything. Id like to not delete app if at all possible, due to the files contained within.

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Oct 04, 2018 0
Adobe Employee ,
Oct 04, 2018

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Hi slavyankr​,

Please check if Acrobat 18.09.14 (not 18.09.13) is available in the App Store.

Many users confirmed that the frozen/hang problem has been fixed in 18.09.14.

Thank you.

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Oct 04, 2018 1
Community Beginner ,
Oct 04, 2018

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I got it! Thanks!

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Oct 04, 2018 1