Adobe App in share feature on ipad

New Here ,
Feb 20, 2018

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I am using the Ipad mini and I have downloaded the latest version of adobe reader.  When I try to open a pdf document and click share, the adobe app isn't available to click on.  I have tried everything and ran out of options.  I use MDM program for my enterprise and all my other ipads have worked fine.  It is just this particular user.  I need to have this resolved asap.

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1 Correct Answer

Adobe Employee , Feb 20, 2018
MobileDeveloperCK Adobe Employee , Feb 20, 2018
Hi laurac2534​,Is the iPad Mini owned by your company/organization?  It does sound like MDM is preventing the iPad Mini from sharing.Please see the following forum post for the similar case.Why isn’t Acrobat Reader listed in Share Sheet? Please contact your IT department to see if this is the expected behavior for the iPad Mini under MDM.Thank you.

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Adobe Employee ,
Feb 20, 2018

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Hi laurac2534​,

Is the iPad Mini owned by your company/organization?  It does sound like MDM is preventing the iPad Mini from sharing.

Please see the following forum post for the similar case.

Why isn’t Acrobat Reader listed in Share Sheet?

Please contact your IT department to see if this is the expected behavior for the iPad Mini under MDM.

Thank you.

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Adobe Employee ,
Feb 20, 2018

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Hi Laurac,

As you said that when you try to open a pdf document and click share, Adobe app isn't available. If I understand correctly, you aren't getting Adobe Reader application as an share option to open pdf in it?

You may refer to the forum thread Why isn’t Acrobat Reader listed in Share Sheet?  where similar issue has been discussed and answered.

Why isn’t Acrobat Reader listed in Share Sheet?

Hope this is what you were referring to.

Regards,

Akanchha

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