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Adobe ExportPDF doesn't work, althought it is subscribed.

New Here ,
Jan 26, 2018

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Adobe ExportPDFdoesn't work at my iPhone 6 nor at iPad, although it is prepaid until September 6th, 2018 and it is also listed in my Apple subscriptions. If I want to Convert PDF to Word or Excel, it offers me subscription. In my Adobe Account it is written, that Adobe Export PDF is already subscribed.

Dear Derek,

thanks for your answer. In “My Account” page, the “Adobe Export PDF”

subscription is now “Subscribed” and the Export already works. The solution

for my problem was to click on: "Restore Previous Purchases" in the Adobe

Acrobat Reader Application / My Account. However, I think it should be

updated / paired automatically.

Best regards, Peter Gal

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Adobe ExportPDF doesn't work, althought it is subscribed.

New Here ,
Jan 26, 2018

Copy link to clipboard

Copied

Adobe ExportPDFdoesn't work at my iPhone 6 nor at iPad, although it is prepaid until September 6th, 2018 and it is also listed in my Apple subscriptions. If I want to Convert PDF to Word or Excel, it offers me subscription. In my Adobe Account it is written, that Adobe Export PDF is already subscribed.

Dear Derek,

thanks for your answer. In “My Account” page, the “Adobe Export PDF”

subscription is now “Subscribed” and the Export already works. The solution

for my problem was to click on: "Restore Previous Purchases" in the Adobe

Acrobat Reader Application / My Account. However, I think it should be

updated / paired automatically.

Best regards, Peter Gal

TOPICS
iOS

Views

327

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 26, 2018 0
Adobe Employee ,
Jan 29, 2018

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Hi peterg81127899,

I’m sorry for the delay and any inconvenience.

Please do the following steps to confirm if you have “Adobe Export PDF” subscription,

1. Tap red “Home” button at the upper left hand corner

2. Tap “My Account

3. In “My Account” page, tap “Sign In” to sign in to Document Cloud with Adobe ID

4. In “My Account” page, check “Adobe Export PDFsubscription is “Subscribed” or not

If you have subscription, you should see something like below,

EPDF-600.png

Thank you for your patience.

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Jan 29, 2018 1
New Here ,
Jan 29, 2018

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Dear Derek,

thanks for your answer. In “My Account” page, the “Adobe Export PDF”

subscription is now “Subscribed” and the Export already works. The solution

for my problem was to click on: "Restore Previous Purchases" in the Adobe

Acrobat Reader Application / My Account. However, I think it should be

updated / paired automatically.

Best regards, Peter Gal

Likes

Translate

Translate

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Jan 29, 2018 1