Adobe Fill and Sign Signature Jumping to Next Page When Signing

[Niall1234]

Hi there,

When using the fill and sign option on the latest version of adobe acrobat on an android tablet, the signature keeps jumping to the next page when placing it on a field on the pdf.

Is anyone else experiencing this issue?

Thanks

[MeenakshiNegi]

Hi Geraldined,

We have tried to replicate the same on our end.

We can add the signature to PDF without any issues.

Could you please confirm the current version of Adobe Acrobat Reader on your device?

Please also share the make and model of your Android device.

What is the OS version installed on it?

Did you check if that is the case with other PDFs as well? Please try to replicate with alternate PDFs.

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

[Kim5CBF]

I am having the same issue. When created the signature blocks are on the pdf, however, as soon as it is signed by the first one on the list all of the signatures jump to a second page. 

Niall1234 seems to be using an Android - I am using my laptop at work.

I am using Adobe Sign, I do not know what version

We are using Windows 10

Yes, this has happened on three other pdf's

This is urgent. I am  not able to process my documents until this issue is resolved. A quick phone call would be appreciated. 

[Andrew32351710xen3]

Hi there, not sure if this is still an issue, but I had this at work today and this was the solution. 

I had teams chat with banking staff, they advised it is a “smart form”  I have to do file/print as Microsoft print to pdf after populating the areas I need to in the top half, then I can digitally sign over the entire signature panel in the bottom section.  We went through this process and it worked after doing the steps.

[S S.]

Hi @Andrew32351710xen3 Thank you for sharing the steps that worked for you.

This would help other users coming to the community with similar issues.

-Souvik

[Linda25936657l7kt]

I'm having problems filling & signing. When I hit fill & sign before it worked perfectly. Now when I hit it, it just goes to signature. Don't need signature yet, I need fill & sign. 

[S S.]

Hi @Linda25936657l7kt,

Sorry for the trouble. 

If clicking on Fill & Sign redirects directly to the signature field, you can use the done option to minimize the signature panel or your keyboard and click on any field to start filling out the details.

Also, would you mind sharing the version number from Acrobat Reader Mobile you are using? 

I tried using Fill & Sign at my end, and everything is working fine with the latest application version.

-Souvik.