Adobe Premium for Organization is not subscribed on iPad

New Here ,
Sep 04, 2020

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Dear Support Team, 

 

my organization got me Adobre Reader Paid subscription. Since it works on my PC just by login to my ADOBE ID account I'm not able to use premium features on my iPad. When I choose my plan my subsription is not there (it says that I can start free trail, and pressing that do nothing since my company does not allow to buy stuff on applestore). How can I use my Premium account on iPad?

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ls_rbls LATEST
Adobe Community Professional ,
Sep 06, 2020

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Go to https://account.adobe.com/plans

 

Click on "Manage Plans". On the next landing page scroll down to the section "Activated devices". 

 

See if you have more than one device activated under the same subscription. It is possible that you may need to remove or de-activate the computer device that you're not currently using.

 

Now, since you've mentioned that this is through your organization you may want to check with this guide: https://www.adobe.com/devnet-docs/acrobatetk/tools/Mobile/emm.html

 

I am not sure if your case applies to Enterprise mobility.  But see the section " Enterprise Mobility Management " in the link above.

 

If this is the case, you may need to talk to your IT and have them fix or separate access work data from personal data. 

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