Adobe reader files location

New Here ,
Jul 29, 2019 Jul 29, 2019

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Hello,

I am using Adobe Reader on Android. When exploring docs from the app, there are a lot of files "On This Device" downloads folder, but I can't find them via android file manager, tried storage/emulated/0/downloads, also storage/emulated/0/android/data/com.adobe.reader/files/Downloads/ still can't find that docs. These docs also include old files I already deleted. That is why I think these are cache files, but still do not want to delete them, just would like to find where they are stored. Can you help me?

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Community Beginner ,
Aug 05, 2019 Aug 05, 2019

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I have the same problem.

It seems to me Adobe have these HIDDEN in a private area which only their stupid app can access, and they use this BROKEN behavior to force you to purchase their cloud services.

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Adobe Employee ,
Aug 08, 2019 Aug 08, 2019

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Hi Belimbor,

On Android, if the file appears on the list of PDFs under  "On This Device", then the file is saved on a location on the device.

The applicaiton only help you to view the PDFs, it does not save it in the application.

If you cannot find the file on the device, you may use the application in order to save a copy of that file.

Open the PDF in the application and then either use share option or save it to other location.

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi

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New Here ,
Apr 03, 2020 Apr 03, 2020

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It does not help. Not at all. We cannot approach those files on the computer, when we connect our devices to the laptops, for example.

Why?

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New Here ,
Aug 26, 2020 Aug 26, 2020

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What is wrong with your company seriously, are you mad? You are telling us that we cannot access our own files that are on our own device? Are you mad? Have you bought the file? Have you got the author rights on the file? The file is not your property, this is stealing. Either give access to my files or build a new application.

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New Here ,
Aug 27, 2020 Aug 27, 2020

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UMM ARE YOU FOLKS SURE THAT YOU HAVE THE RIGHT PERSON THAT YOUR TELLING
THIS NONE SENSE TO??
TO BE HONEST..I DONT EVEN KNOW WHY WOULD YOU FOLKS EVEN ACCUSE ME OF SAYING
THAT YOU GUYS CANT ACCESS YOUR OWN FILES ON ADOBE READER..WHEN I DONT EVEN
KNOW HOW TO ACCESS ANY OF THOSE THINGS MY DAMN SELF..!! SOO THEREFORE I
DONT EVEN THINK THAT YOU HAVE THE RIGHT PERSON..BUT WHEN YOU FOLKS DO END
UP FINDING THAT PERSON THEN PLEASE DO LET ME KNOW..THANKZ!!
Rissie84

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Adobe Community Professional ,
Aug 27, 2020 Aug 27, 2020

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Can you access the files with Acrobat Reader or not?

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New Here ,
Aug 31, 2020 Aug 31, 2020

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Here's the problem, which Bernd you seem to avoid entirely in every thread about this. I download a pdf in google chrome and then I open it in Adobe acrobat. At that point acrobat puts it into some private location on the phone, which no one will say where is EXACTLY (full folder path). I cannot find the file on my phone using a file manager. What if I want to open it in some other application than acrobat? Yes I can save a copy and put it somewhere else but wtf is acrobat hiding my files in the first place?

If this behavior is considered a feature not a bug (we ALL know this behavior is Adobe trying to push its subscription services) then give us the option of disabling it or modifying how it works. Otherwise it's just scummy corporate behavior. 

 

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Community Beginner ,
Oct 06, 2020 Oct 06, 2020

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I have deleted the app and reinstalled it.  That took care of several years worth of stored files with the ap, despite having deleted files from my download folder.  Stupid, really. 

And I like how Adobe's reaction isn't to understand our feedback but to tell us their product is just fine 🙂 

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Community Beginner ,
Oct 06, 2020 Oct 06, 2020

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I have no idea why Adobe likes to preserve files I have deleted from my download folder. 

Anyhow, in settings you can deny permission for the readerto access your files etc.  That seems to have this secret hoarding problem and now I can open my pdf from email, download etc and delete, without Adobe preserving a secret copy 🙂 

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Community Beginner ,
Oct 05, 2020 Oct 05, 2020

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Erm, no.  I delete my emails and I also delete files I have downloaded.  Yet I see many many old files in my Adobe app, 'on this device'.  But they are no where to be found (I have searched both by name and by type) .  Now my Adobe app is 4 gigs of memory. 

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New Here ,
Apr 15, 2021 Apr 15, 2021

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Many people asking the same question, but no honest answer from Adobe. The fact is that pdf is accessible from Android Reader app, but cannot be found in any known location by any file browser app. Only conclusion is that Adobe is intentionally messing up Android device storage by saving these file as part of some reader app storage. Intentional bad design that sucks storage without transparency. What a big and untrustworthy way to handle user's own files. Killing storage to force us to buy Adobe cloud. I'm uninstalling instead for want of a trustworthy answer. Enough junk files "On this device" that I cannot clean in any manner but accessible by reader app on fly!!

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New Here ,
Apr 15, 2021 Apr 15, 2021

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The only way to claim storage due to "On this device" junk preserved by Adobe is to go to reader app settings. Now clear app storage data and cache. This method work only because Adobe cannot bypass Android storage functions available to users, thanks to transparency provided by Android. Adobe has no way to hijack this cleaning process. You'll be able to clear the junk and regain storage, but you cannot pick and choose pdf to be deleted due to intentional poor design on the part of Adobe.

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Community Beginner ,
Apr 15, 2021 Apr 15, 2021

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Thank you.  I don't understand why the app is designed like it is, to hoard old files that have been deleted from downloads or emails or whatsapp or whatevs ...  But your workaround is essentially what I did - I just reinstalled the app 🙂  Cheers.

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Community Beginner ,
Oct 06, 2020 Oct 06, 2020

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Seems to be poor design.  Adobe assumes you only read files from within the app and then delete. 

Problem is that files come with many other apps (browser, email attachment, whatsapp) and deleting the email or downloaded file is not recognized by Adobe.  I have 4 gigs now devoted to Adobe because of their design. 

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Adobe Community Professional ,
Oct 06, 2020 Oct 06, 2020

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You can delete the files in Acrobat Reader.

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Community Beginner ,
Oct 06, 2020 Oct 06, 2020

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Yes, I am aware I can delete several years of files from the reader. 

If I download attachments, I can delete excel and ppt from the download folder of the phone.  But for pdf, I need to go to the reader. 

This is bad UX. 

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Community Beginner ,
Oct 06, 2020 Oct 06, 2020

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I have no idea why Adobe likes to preserve files I have deleted from my download folder. 

I deleted and reinstalled the app.  That brought 4 gigs down to 0.3.

Further, in settings you can deny permission for the reader to access your files etc.  That seems to have solved this secret hoarding problem and now I can open my pdf from email, download etc and delete, without Adobe preserving a secret copy 🙂 

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