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Adobe won't open PDF - looking for other program to open

New Here ,
Jan 16, 2019

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Hi,

I have a long PDF document I'm trying to get through (with highlighting, etc along the way) little by little. I downloaded Adobe on my tablet (Kindle Fire) and phone (Pixel 3 - Android) so that I can save the PDF to the cloud and work on it across devices. For a few days it worked perfectly. Now, all of a sudden, Adobe on both devices doesn't seem to know how to open it. On the fire, I get an error. On the phone, it loads to 100% then prompts me to pick another app to open it with. I don't really understand why this is - why wouldn't Adobe open the PDF in Adobe? When I go on the cloud reader on a computer, it opens fine within the cloud reader. It is not doing that on a device, though.

Thanks for the help.

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Adobe won't open PDF - looking for other program to open

New Here ,
Jan 16, 2019

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Hi,

I have a long PDF document I'm trying to get through (with highlighting, etc along the way) little by little. I downloaded Adobe on my tablet (Kindle Fire) and phone (Pixel 3 - Android) so that I can save the PDF to the cloud and work on it across devices. For a few days it worked perfectly. Now, all of a sudden, Adobe on both devices doesn't seem to know how to open it. On the fire, I get an error. On the phone, it loads to 100% then prompts me to pick another app to open it with. I don't really understand why this is - why wouldn't Adobe open the PDF in Adobe? When I go on the cloud reader on a computer, it opens fine within the cloud reader. It is not doing that on a device, though.

Thanks for the help.

TOPICS
Android

Views

147

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Jan 16, 2019 0
Adorobat LATEST
Adobe Employee ,
Jan 16, 2019

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Hi chrism,

As per the issue description mentioned above, you are facing issue when trying to open pdfs, is that correct?

Does this happen with specific pdf or with all the pdfs?

What error message you are getting when trying to open the pdf?

Also, try locating the pdf by going into files>on this device and try opening it from there? Does that work?

Refer following help document for the same:

Acrobat Reader Help for Android: Help Home

Let us know if you need any help.

Shivam

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