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After Update crashes

New Here ,
Dec 17, 2018

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Hi, since I updated the app approximately 3 hours ago I can't open PDF attachments it opens the just snaps close

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After Update crashes

New Here ,
Dec 17, 2018

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Hi, since I updated the app approximately 3 hours ago I can't open PDF attachments it opens the just snaps close

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Android

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208

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Dec 17, 2018 0
Adobe Employee ,
Dec 18, 2018

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Hi trevorc,

As per the issue description mentioned above, you are unable to open pdf attachments after updating reader, is that correct?

Could you let us know if there is any error message when acrobat closes?

Also, let us know dot version of acrobat and android version installed on the device? You may refer to the steps given in the following help document for the same: Acrobat Reader Help for Android: Troubleshooting FAQs

Have you tried opening other pdf files ( not attached in an email)?

Thanks,

Shivam

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Dec 18, 2018 0
New Here ,
Dec 18, 2018

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I am having a similar issue however for me when I open a PDF file and try to zoom in it begins flickering in and out until I close it and reopen.

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Dec 18, 2018 1
Adobe Employee ,
Dec 19, 2018

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Hi damonj,

Could you let us know dot version of acrobat and android version installed on the device? You may refer to the steps given in the following help document for the same: Acrobat Reader Help for Android: Troubleshooting FAQs

Also, does acrobat reader flickers when opening and zooming in on a pdf from an email only? Have you tried with other pdf files as well?

-shivam

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Dec 19, 2018 0
New Here ,
Dec 19, 2018

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18.5.0.8306 is the Version of the Adobe Acrobat App

G960USQS3BRK2 is the Android 8.0.0 version

Galaxy S9

This happens when opening any PDF file.  Downloaded, email,  online,  etc.

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Dec 19, 2018 1
Adorobat LATEST
Adobe Employee ,
Dec 20, 2018

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Hi damonj,

Thanks for the info. Could you try installing the latest patch 18.5.1 from the play store, reboot the device and check if that resolves the issue.

-Shivam

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Dec 20, 2018 0