After Update crashes

[#1]

Hi, since I updated the app approximately 3 hours ago I can't open PDF attachments it opens the just snaps close

[#2]

Hi, since I updated the app approximately 3 hours ago I can't open PDF attachments it opens the just snaps close

[#3]

Hi trevorc,

As per the issue description mentioned above, you are unable to open pdf attachments after updating reader, is that correct?

Could you let us know if there is any error message when acrobat closes?

Also, let us know dot version of acrobat and android version installed on the device? You may refer to the steps given in the following help document for the same: Acrobat Reader Help for Android: Troubleshooting FAQs

Have you tried opening other pdf files ( not attached in an email)?

Thanks,

Shivam

[#4]

I am having a similar issue however for me when I open a PDF file and try to zoom in it begins flickering in and out until I close it and reopen.

[#5]

Hi damonj,

Could you let us know dot version of acrobat and android version installed on the device? You may refer to the steps given in the following help document for the same: Acrobat Reader Help for Android: Troubleshooting FAQs

Also, does acrobat reader flickers when opening and zooming in on a pdf from an email only? Have you tried with other pdf files as well?

-shivam

[#6]

18.5.0.8306 is the Version of the Adobe Acrobat App

G960USQS3BRK2 is the Android 8.0.0 version

Galaxy S9

This happens when opening any PDF file.  Downloaded, email,  online,  etc.

[#7]

Hi damonj,

Thanks for the info. Could you try installing the latest patch 18.5.1 from the play store, reboot the device and check if that resolves the issue.

-Shivam