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Airline website asks me for acrobat reader to Check In (iOS Safari)

New Here ,
Dec 12, 2016

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Airline website asks me for acrobat reader to Check In (iOS Safari), I installed the app in my iPhone, but it doesn't work and still asking to install Adobe Acrobat Reader at my iPhone, I just installed from app store, erase History at Safari, I re-Open website at Safari iOS(10.1.1), but it doesn't work

pese help!!!

Try It please @iphone Safari:

Website (Spanish):

Identificacion pasajero web check-in

Boliviana de Aviación

Apellido: Quiroga

Documento Nacional de Identificación: 4413926

origen: Cochabamba

IMG_2298.PNG.png

Hi Gabex17,

Thanks for sharing the detailed information.

We were able to reproduce the same at our end as well and found that this is a problem with the website.

Websites often detect whether or not a plugin for Reader is installed.

On mobile, the devices do not allow plugins in the browser, so no plugin CAN be installed. Websites need to be updated to support mobile workflows which can’t have browser plugins.

Regards,

Akanchha

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Airline website asks me for acrobat reader to Check In (iOS Safari)

New Here ,
Dec 12, 2016

Copy link to clipboard

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Airline website asks me for acrobat reader to Check In (iOS Safari), I installed the app in my iPhone, but it doesn't work and still asking to install Adobe Acrobat Reader at my iPhone, I just installed from app store, erase History at Safari, I re-Open website at Safari iOS(10.1.1), but it doesn't work

pese help!!!

Try It please @iphone Safari:

Website (Spanish):

Identificacion pasajero web check-in

Boliviana de Aviación

Apellido: Quiroga

Documento Nacional de Identificación: 4413926

origen: Cochabamba

IMG_2298.PNG.png

Hi Gabex17,

Thanks for sharing the detailed information.

We were able to reproduce the same at our end as well and found that this is a problem with the website.

Websites often detect whether or not a plugin for Reader is installed.

On mobile, the devices do not allow plugins in the browser, so no plugin CAN be installed. Websites need to be updated to support mobile workflows which can’t have browser plugins.

Regards,

Akanchha

TOPICS
iOS

Views

439

Likes

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Dec 12, 2016 0
Adobe Employee ,
Dec 15, 2016

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Hi Gabex17,

Thanks for sharing the detailed information.

We were able to reproduce the same at our end as well and found that this is a problem with the website.

Websites often detect whether or not a plugin for Reader is installed.

On mobile, the devices do not allow plugins in the browser, so no plugin CAN be installed. Websites need to be updated to support mobile workflows which can’t have browser plugins.

Regards,

Akanchha

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Dec 15, 2016 0
New Here ,
Dec 20, 2016

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Thank you so much Akanchha !!!

really appreciated! I'll contact website to request update it.

regards!

Gabriel Q.

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Dec 20, 2016 0
Adobe Employee ,
Dec 20, 2016

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You'r welcome!

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Dec 20, 2016 0