All annotations gone after HOURS of work

[phoebe_kate]

Hi,

I did hours and hours of work yesterday on a document and around 70 out of my 130 page document (all of which the annotations were done yesterday, the previous annotations had been done a few days before) have disappeared. I worked on the document for a long period of time and I know Acrobat Reader autosaves, but when I clicked ‘done’ on the document and closed my iPad (just the ipad, not the app), they were all gone today when I reopened it. There was no warning telling me the document could not be saved.

I checked both recent docs and documents for the annotations - neither of which had the saved docs. My documents aren’t saved to a cloud just on my IPad device. I’ve closed the app and reopened it and the doc isn’t there either. I’ve yet to turn off my iPad. I am using version 18.12.00 (20181212.095727) of the Acrobat reader and this has never happened to me before on this app, and I use it a lot.

It’s going to cost me time, money and energy to have to re-do all of this work if I can’t recover the annotations somewhere - is there anyway they can be restored?

Thanks.

[anna87031033]

Hello phoebe_kate,

Thank you for reporting the lost comments issue to us. We just released a new version (19.01.01) to the App Store and have fixed a number of issues that could be causing lost comments. Please install it and let us know if your problems have been resolved.

However, if not, in order to help us further investigate, it would be amazing if you could answer any or all of the following questions:

1. How long had you been commenting before you experienced data loss (in hours)?
2. How did you leave the Acrobat App or PDF when you experienced data loss (switching to another app, putting phone to sleep, etc.)?
3. Is the PDF you were commenting a cloud file (Google Drive, Document Cloud, Dropbox)? If so, which cloud service?
4. Did the app crash or display an error message?

Thank you again,

Anna