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All files are gone

New Here ,
Feb 13, 2020

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I as a studen use a lot the app Acrobat for iPad to edit some files, I've been using it for 3 months and never had a problem.

Today I opened the app and all the files where missing. I already search in the cloud, deleted files, other app as drive and Dropbox.

I really need to recover the files that where already edited. 

If you can help me, I'll be so grateful. Thank you.

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Edit and export, iOS

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All files are gone

New Here ,
Feb 13, 2020

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I as a studen use a lot the app Acrobat for iPad to edit some files, I've been using it for 3 months and never had a problem.

Today I opened the app and all the files where missing. I already search in the cloud, deleted files, other app as drive and Dropbox.

I really need to recover the files that where already edited. 

If you can help me, I'll be so grateful. Thank you.

TOPICS
Edit and export, iOS

Views

87

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 13, 2020 0
Adobe Community Professional ,
Feb 17, 2020

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Hi,

 

What iOS version are you using? which iPad generation?

 

Have you noticed if this happened after an update?

 

Also, I am not sure if I understood correctly when you mentioned about DropBox. 

 

Were you transferring files between iCloud, Adobe Document Cloud and DropBox?

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Feb 17, 2020 0
Most Valuable Participant ,
Feb 17, 2020

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This shows how important it is to make backups. This can happen to anyone, any time. 

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Feb 17, 2020 1