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All text disappears from Android + Iphone using Acrobat Reader

New Here ,
Mar 20, 2017

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Hi

When viewing some pdf's all text disappears, only images and vector objects remain, when viewed a PC (with Acrobat) or a

third party viewer on Andriod it displays correctly.

All fonts are embedded so that shouldn't be a problem and preflight gives all green when checking for pdf syntax errors.

Both screenshots are from the same pdf/device, one is opened with Acrobat and the other Google's

Screenshot_20170320-104802.pngScreenshot_20170320-104919.png

Any ideas as to why this happens?

Thanks in advance, Thord.

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All text disappears from Android + Iphone using Acrobat Reader

New Here ,
Mar 20, 2017

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Hi

When viewing some pdf's all text disappears, only images and vector objects remain, when viewed a PC (with Acrobat) or a

third party viewer on Andriod it displays correctly.

All fonts are embedded so that shouldn't be a problem and preflight gives all green when checking for pdf syntax errors.

Both screenshots are from the same pdf/device, one is opened with Acrobat and the other Google's

Screenshot_20170320-104802.pngScreenshot_20170320-104919.png

Any ideas as to why this happens?

Thanks in advance, Thord.

TOPICS
Android

Views

164

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Mar 20, 2017 0
Adobe Employee ,
Apr 02, 2017

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Hi thordw58765887,

I apologize for the delay in response.

Could you please let me know the following details to investigate the issue further:

Acrobat Reader app version:

To check the version, launch Reader>tap 3 vertical dots in the top right corner of the screen>Help

Tap three vertical dots again and select About Adobe Acrobat

Android OS installed on the device?

Would it be possible if you can share the pdf file with us? I have sent you a message for the same, please check the inbox.

Awaiting for your reply.

-Shivam

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Apr 02, 2017 0
New Here ,
Apr 03, 2017

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Hi I'm using version 17.1 release 168025 on a andoid version 7.

I've had customers report in that they have the same problem using IOS.

I've sent a pdf to the specied address.

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Apr 03, 2017 0