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When viewing some pdf's all text disappears, only images and vector objects remain, when viewed a PC (with Acrobat) or a
third party viewer on Andriod it displays correctly.
All fonts are embedded so that shouldn't be a problem and preflight gives all green when checking for pdf syntax errors.
Both screenshots are from the same pdf/device, one is opened with Acrobat and the other Google's
Any ideas as to why this happens?
Thanks in advance, Thord.
I apologize for the delay in response.
Could you please let me know the following details to investigate the issue further:
Acrobat Reader app version:
To check the version, launch Reader>tap 3 vertical dots in the top right corner of the screen>Help
Tap three vertical dots again and select About Adobe Acrobat
Android OS installed on the device?
Would it be possible if you can share the pdf file with us? I have sent you a message for the same, please check the inbox.
Awaiting for your reply.
Hi I'm using version 17.1 release 168025 on a andoid version 7.
I've had customers report in that they have the same problem using IOS.
I've sent a pdf to the specied address.