Android 11 documents opened from other apps "corrupt"

New Here ,
Oct 02, 2020 Oct 02, 2020

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Dear Adobe team,

 

Since updating my Google Pixel 4 XL to Android 11, I cannot open PDFs with Adobe Acrobat from certain other apps, e.g., the Chrome or Files apps. Trying to open a PDF from an affected app results in a an error message reading, "The document cannot be opened because it is corrupted or damaged."

 

I know that the documents are not actually corrupted. In fact, I can open them with Acrobat if I start in the Acrobat app and find the documents via Files>Browse more files. When I open them that way, Acrobat gives a notification that "Adobe Acrobat will create a local copy of this document" before opening the documents successfully.

 

I see from recent reviews on the Play Store that other customers are experiencing this issue as well, so this is more of a bug report than a request for troubleshooting my particular device. That said, I have tried clearing the app's cache to no avail.

 

Simeon

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Android, General troubleshooting, View or share PDFs

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correct answers 1 Correct Answer

New Here , Nov 25, 2020 Nov 25, 2020
Hi Acrobat team, I would be happy to accept the NDA and participate as a beta tester. However, I am hpapy to report that I was able to fix the issue by clearing all app data and signing back in. Simeon

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Hi Simeon,

Sorry for the inconvenience caused to you .We are looking into this issue actively. Would you be interested in accepting the NDA and become a beta tester to help us get the logs from your device and fix this issue? 

If you agree i will add you as beta tester and you will receive mail from Adobe Pre-release system.

 

Thanks,

Adobe Acrobat Team

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Hi Acrobat team,

 

I would be happy to accept the NDA and participate as a beta tester. However, I am hpapy to report that I was able to fix the issue by clearing all app data and signing back in.

 

Simeon

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New Here ,
Feb 02, 2021 Feb 02, 2021

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Please fix this bug, several people are complaining that when they've updated their phones and open books or pdf files in acrobat they say they are corrupt. 

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New Here ,
Feb 06, 2021 Feb 06, 2021

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Same issue,  I since Galaxie note 10+updated to andriod 11, I can't open or edit pdfs.   I will sign nda

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New Here ,
Feb 07, 2021 Feb 07, 2021

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We have pushed a fix for this issue in Version 21.1.0.16863 of Acrobat release on Play Store. Do you still face the issue with that version?

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New Here ,
Feb 07, 2021 Feb 07, 2021

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It is still an issue on my note 10 on version 21.1.0.16863.   I am able to open some PDFS but not others.  This was the case previously, but it does seem better but not 100% fixed.

 

The example I use is the FBI most wanted for recent bad guy:  Pull down the poster for it: www.fbi.gov/wanted/seeking-info/suspected-pipe-bombs-in-washington-dc

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New Here ,
Feb 07, 2021 Feb 07, 2021

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What does this mean?

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New Here ,
Feb 07, 2021 Feb 07, 2021

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From which app are you trying to open this PDF? Or are you trying to open this from the Recent list?

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New Here ,
Feb 07, 2021 Feb 07, 2021

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Acrobat for andriod. Doesn't matter if I try to open a link from web, or
if I try to open from recent, or where it is saved.

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New Here ,
Feb 07, 2021 Feb 07, 2021

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Thanks, got it.

From which app are you opening the link from? If you download the link first and then open the file wiith Acrobat, does it work fine?

Can you direct message me with your ID so that we can share a beta app with you which will help us fix the issue?

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New Here ,
Feb 20, 2021 Feb 20, 2021

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I tried from android chrome, samsung browser, chrome beta, firefox. all
fail

After downloading the file, it will NOT open in any way. Forwarding it to
my computer it OPENS FINE.

I tried replying to the message , your DM, but I get "your message contains
HTML which was stripped, try again." I try to post again, and I get "you
have reached the limit of private messages"
I tried Chrome chrome beta, Samsung browser, firefox. All fail.

After downloading the file, it will NOT open in any way. The system acts
like it is corrupt, but I can forward the file to my desktop and it opens
fine.
I got ill, so sorry for the late reply.

I can send a video, but what is the point? I am not doing anything I
haven't done fore years w/o issue. your site wont let me reply to the
thread, and it says I can't DM as i have sent too many, but I only tried to
send to you. i dobt this will go . I don't see how to send you a video
when I cant even message you. 

 

[PII removed by moderator]

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New Here ,
Feb 21, 2021 Feb 21, 2021

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Great times.  Hope to hear from you again.

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New Here ,
Feb 23, 2021 Feb 23, 2021

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Ok , the solution was to edit chrome on Android (Samsung Note) to NOT save
to SD card. moving this to phone storage fixed everything.



So frustrating searching for twelve hours, two weeks, but at least there is
an easy solution, although not ideal.



Thanks, Admins for editing, and forgive my frustration.

I still can not post on this forum except for replying to email of the
thread.

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