Dear Adobe team,
Since updating my Google Pixel 4 XL to Android 11, I cannot open PDFs with Adobe Acrobat from certain other apps, e.g., the Chrome or Files apps. Trying to open a PDF from an affected app results in a an error message reading, "The document cannot be opened because it is corrupted or damaged."
I know that the documents are not actually corrupted. In fact, I can open them with Acrobat if I start in the Acrobat app and find the documents via Files>Browse more files. When I open them that way, Acrobat gives a notification that "Adobe Acrobat will create a local copy of this document" before opening the documents successfully.
I see from recent reviews on the Play Store that other customers are experiencing this issue as well, so this is more of a bug report than a request for troubleshooting my particular device. That said, I have tried clearing the app's cache to no avail.
Sorry for the inconvenience caused to you .We are looking into this issue actively. Would you be interested in accepting the NDA and become a beta tester to help us get the logs from your device and fix this issue?
If you agree i will add you as beta tester and you will receive mail from Adobe Pre-release system.
Adobe Acrobat Team
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Hi Acrobat team,
I would be happy to accept the NDA and participate as a beta tester. However, I am hpapy to report that I was able to fix the issue by clearing all app data and signing back in.
Please fix this bug, several people are complaining that when they've updated their phones and open books or pdf files in acrobat they say they are corrupt.
Same issue, I since Galaxie note 10+updated to andriod 11, I can't open or edit pdfs. I will sign nda
We have pushed a fix for this issue in Version 22.214.171.12463 of Acrobat release on Play Store. Do you still face the issue with that version?
It is still an issue on my note 10 on version 126.96.36.19963. I am able to open some PDFS but not others. This was the case previously, but it does seem better but not 100% fixed.
The example I use is the FBI most wanted for recent bad guy: Pull down the poster for it: www.fbi.gov/wanted/seeking-info/suspected-pipe-bombs-in-washington-dc
From which app are you trying to open this PDF? Or are you trying to open this from the Recent list?
Thanks, got it.
From which app are you opening the link from? If you download the link first and then open the file wiith Acrobat, does it work fine?
Can you direct message me with your ID so that we can share a beta app with you which will help us fix the issue?
I tried from android chrome, samsung browser, chrome beta, firefox. all
After downloading the file, it will NOT open in any way. Forwarding it to
my computer it OPENS FINE.
I tried replying to the message , your DM, but I get "your message contains
HTML which was stripped, try again." I try to post again, and I get "you
have reached the limit of private messages"
I tried Chrome chrome beta, Samsung browser, firefox. All fail.
After downloading the file, it will NOT open in any way. The system acts
like it is corrupt, but I can forward the file to my desktop and it opens
I got ill, so sorry for the late reply.
I can send a video, but what is the point? I am not doing anything I
haven't done fore years w/o issue. your site wont let me reply to the
thread, and it says I can't DM as i have sent too many, but I only tried to
send to you. i dobt this will go . I don't see how to send you a video
when I cant even message you.
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Great times. Hope to hear from you again.