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Android 11 documents opened from other apps "corrupt"

New Here ,
Oct 02, 2020

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Dear Adobe team,

 

Since updating my Google Pixel 4 XL to Android 11, I cannot open PDFs with Adobe Acrobat from certain other apps, e.g., the Chrome or Files apps. Trying to open a PDF from an affected app results in a an error message reading, "The document cannot be opened because it is corrupted or damaged."

 

I know that the documents are not actually corrupted. In fact, I can open them with Acrobat if I start in the Acrobat app and find the documents via Files>Browse more files. When I open them that way, Acrobat gives a notification that "Adobe Acrobat will create a local copy of this document" before opening the documents successfully.

 

I see from recent reviews on the Play Store that other customers are experiencing this issue as well, so this is more of a bug report than a request for troubleshooting my particular device. That said, I have tried clearing the app's cache to no avail.

 

Simeon

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Android, General troubleshooting, View or share PDFs

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Android 11 documents opened from other apps "corrupt"

New Here ,
Oct 02, 2020

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Dear Adobe team,

 

Since updating my Google Pixel 4 XL to Android 11, I cannot open PDFs with Adobe Acrobat from certain other apps, e.g., the Chrome or Files apps. Trying to open a PDF from an affected app results in a an error message reading, "The document cannot be opened because it is corrupted or damaged."

 

I know that the documents are not actually corrupted. In fact, I can open them with Acrobat if I start in the Acrobat app and find the documents via Files>Browse more files. When I open them that way, Acrobat gives a notification that "Adobe Acrobat will create a local copy of this document" before opening the documents successfully.

 

I see from recent reviews on the Play Store that other customers are experiencing this issue as well, so this is more of a bug report than a request for troubleshooting my particular device. That said, I have tried clearing the app's cache to no avail.

 

Simeon

TOPICS
Android, General troubleshooting, View or share PDFs

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Oct 02, 2020 0
New Here ,
Nov 25, 2020

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Hi Simeon,

Sorry for the inconvenience caused to you .We are looking into this issue actively. Would you be interested in accepting the NDA and become a beta tester to help us get the logs from your device and fix this issue? 

If you agree i will add you as beta tester and you will receive mail from Adobe Pre-release system.

 

Thanks,

Adobe Acrobat Team

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Nov 25, 2020 0
New Here ,
Nov 25, 2020

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Hi Acrobat team,

 

I would be happy to accept the NDA and participate as a beta tester. However, I am hpapy to report that I was able to fix the issue by clearing all app data and signing back in.

 

Simeon

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