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Android Acrobat erroring

Participant ,
Jul 26, 2020

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It seems like this started from the last update.

I can not get Android Acrobat to open any pdf's on my Samsung Note 9. 

I have tried rebooting my phone with no luck. 

I keep getting the following message:

 

Send Crash Report?

Looks like Adobe Acrobat had crashed!

 

Can someone help me get this resolved?

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Android Acrobat erroring

Participant ,
Jul 26, 2020

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It seems like this started from the last update.

I can not get Android Acrobat to open any pdf's on my Samsung Note 9. 

I have tried rebooting my phone with no luck. 

I keep getting the following message:

 

Send Crash Report?

Looks like Adobe Acrobat had crashed!

 

Can someone help me get this resolved?

Adobe-Screenshot.jpg

TOPICS
Standards and accessibility

Views

36

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 26, 2020 0
Adobe Community Professional ,
Jul 29, 2020

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If the app was working before it is possible that you may need to also perform an update of your AndroidOS in that device.

 

I would also check if there are too many apps running in the background and put them to sleep, clear caches and temporary folders, etc. with the Device Maintenance app that should be built-in with Android. 

 

I would also perform a hard reboot, take the battery out after shutting down, just for a few seconds. Then turn on the device back on and  try again.

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Jul 29, 2020 0
Participant ,
Jul 29, 2020

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I was able to get this working again.

I had to uninstall it and reinstall it. 

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Jul 29, 2020 0
ls_rbls LATEST
Adobe Community Professional ,
Jul 29, 2020

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Ok, great!

 

Don't forget to mark your answer as correct.

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Jul 29, 2020 0