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Android "document path is not valid" when openeing from Document Cloud

New Here ,
Jan 07, 2019

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I have a file uploaded in my document cloud of size 130 MB. The file opens fine in my Adobe reader on Desktop from the cloud. On my Pixel 2 XL with Android 9.0 and with latest Reader app, i get the following error after the file downloads 100% "The document path is not valid". I have tried other files on the phone from the cloud and they all open except this one. Is there a file size issue here? I have enough space on my phone and no network issues. I have tried uploading the same file to the cloud to make sure its properly uploaded.

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Android "document path is not valid" when openeing from Document Cloud

New Here ,
Jan 07, 2019

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I have a file uploaded in my document cloud of size 130 MB. The file opens fine in my Adobe reader on Desktop from the cloud. On my Pixel 2 XL with Android 9.0 and with latest Reader app, i get the following error after the file downloads 100% "The document path is not valid". I have tried other files on the phone from the cloud and they all open except this one. Is there a file size issue here? I have enough space on my phone and no network issues. I have tried uploading the same file to the cloud to make sure its properly uploaded.

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Android

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Jan 07, 2019 0
Adobe Employee ,
Jan 09, 2019

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Hi jaguar2010,

As per the issue description mentioned above, you are getting " the document path is not valid" error when opening a file (of 130 MB) from a document cloud, is that correct?

The product team is aware of the issue and looking into it.

Thanks,

Shivam

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Jan 09, 2019 0
New Here ,
Jan 29, 2019

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I am facing the same issue. My file is 500 + MB file it opens in Adobe desktop reader and in document cloud in browser but in Android mobile it's does not open.

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Jan 29, 2019 0
New Here ,
May 09, 2019

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Hi,

I am having the same issue on my Pixel 2 XL with Android 9.0 (May'19 security update) and also on my Amazon Fire Tablet. The file is of size 157 MB. This opens up well on my Windows PC and even my Samsung Chromebook (which uses the Android app for Adobe DC anyway). Smaller files saved on my DC opens fine. It appears there is something related to the file size.

I bought the tablet so that I can access and read my training material saved on the adobe DC. This is not helping. Adobe needs to fix this ASAP please.

Thanks,

Mithun

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May 09, 2019 0
New Here ,
Nov 18, 2019

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Thank you for looking into this issue. Has there been an answer? I just started getting the same error on my Kindle Fire. Normally it works fine but suddenly the error has appeared and re-install doesn't help.

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Nov 18, 2019 0
Adobe Community Professional ,
Nov 18, 2019

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You have to be specific when you say Kindle Fire.

 

Wich Fire OS version and which generation is it?

 

In any case look here: https://www.amazon.com/gp/help/customer/display.html?nodeId=200790620

 

Identify your product and operating system version from the link above and also update your operating system to reflect its current version.

 

Uninstall Adobe Acrobat Mobile App  completely; then go here: https://get.adobe.com/reader/enterprise/

 

Download and install the full offline installer for Reader DC from the link above and not from the Playstore. 

 

Be advised that FireOS is based on AndroidOS Nougat version 7.1 stable release 2. So you will probably have to try both the 32bit or 64 bit version from the link above for  AndroidOS versions 5 and above.

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Nov 18, 2019 0
New Here ,
Nov 25, 2019

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Thank you so much for the assistance.

 

Here are my specs:

 

Fire Model 7

Fire OS 5.6.4.0 

 

However, neither the 32 nor the 64 bit versions run on the device.

 

I only encountered problems very recently; up until then everything worked fine.

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Nov 25, 2019 0
ls_rbls LATEST
Adobe Community Professional ,
Nov 25, 2019

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I read recently from this thread:https://community.adobe.com/t5/acrobat-reader/acrobat-reader-for-kindle-fire/td-p/10520960 that Amazon has discontinued the use of the Google Playstore.

 

So maybe you're able to manually install the Adobe Acrobat Reader mobile app  version that can fit in your Kindle device.

 

But honestly, when this situations happen to me, if I was in your shoes, I would unlock and root that device device and see if it works?

 

Even better, I would definitely install Android Nougat myself in that device or another custom made Android version with no bloatware, like BlissOS for example.

 

See here: https://www.youtube.com/watch?v=21b5Fl-FEaE

 

As you may already know rooting and unlocking is supported now in 5th generation tablets and above:.

https://www.xda-developers.com/amazon-fire-7-5th-7th-gen-unlocked-rooted/

 

https://forum.xda-developers.com/amazon-fire/development/unlock-fire-t3899860

 

There

Hey Guys! Today I'll show you how to totally install Android 7 from scratch on your Kindle Fire HD 7. This could also be used as a 'How to Root" or a "How to...

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Nov 25, 2019 0
New Here ,
Jan 31, 2019

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I also face this issue but for my chrome book. I can access a file (130 mb) I saved on document cloud just fine.

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Jan 31, 2019 0
New Here ,
Feb 04, 2019

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same issue on android huawei

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Feb 04, 2019 0
New Here ,
Feb 05, 2019

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Same issue with Galaxy Note 9 Android 9.0

Please fix the issue asap!

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Feb 05, 2019 0
Adobe Community Professional ,
Nov 05, 2019

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Hi to all in this thread,

 

This is a little late reply but i've seen othe users in other threads menrioning about the same problem.

 

There is a possible solution in this link posted by Meenakshin, Adobe Employee:

https://community.adobe.com/t5/Acrobat-Reader-Mobile/Re-How-to-access-pdf-from-cloud-on-iPad-when-sa... 

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Nov 05, 2019 0