App freezing on mobile

New Here ,
Dec 03, 2019

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Mobile app freezes 

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General troubleshooting

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Adobe Employee ,
Dec 04, 2019

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Hi Mikemary,

 

As you have mentioned above, the application freezing on the mobile device.

Could you please confirm the application and OS version on the device?

Do the application freezes on launch or using a particular workflow?

Please try to reboot the device once and check if that makes any difference.

 

Let us know how it goes.

 

Regards,

Meenakshi

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