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Hi, I am on a 7 day trial but my app is not recognising the subscription. Every time I try to compress a PDF it tells me to subscribe. When I click to subscribe it tells me I already have but still will not let me compress. My documents in the cloud have all disappeared too. Can you help?
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Same problem. Why am I paying for something I can't use?
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Hi All,
We apologize for the delay in response.
As mentioned above, you haven't been able to access the services on mobile app. Upon subscribing it already says that you have a subscription. In that case, we would suggest to perform few steps here:
1- Reboot your device
2-Sign Out of the application once and Sign back In using same Adobe ID (email)
Thanks,
Akanchha