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App not recognising subscription

New Here ,
Apr 22, 2020

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Hi, I am on a 7 day trial but my app is not recognising the subscription. Every time I try to compress a PDF it tells me to subscribe. When I click to subscribe it tells me I already have but still will not let me compress. My documents in the cloud have all disappeared too. Can you help? 

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General troubleshooting

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App not recognising subscription

New Here ,
Apr 22, 2020

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Hi, I am on a 7 day trial but my app is not recognising the subscription. Every time I try to compress a PDF it tells me to subscribe. When I click to subscribe it tells me I already have but still will not let me compress. My documents in the cloud have all disappeared too. Can you help? 

TOPICS
General troubleshooting

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150

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Apr 22, 2020 0
New Here ,
Apr 27, 2020

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Same problem. Why am I paying for something I can't use?

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Apr 27, 2020 0
Adobe Employee ,
Apr 28, 2020

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Hi All,

 

We apologize for the delay in response.  

As mentioned above, you haven't been able to access the services on mobile app. Upon subscribing it already says that you have a subscription. In that case, we would suggest to perform few steps here:

1- Reboot your device

2-Sign Out of the application once and Sign back In using same Adobe ID (email) 

 

Thanks,

Akanchha 

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Apr 28, 2020 0