Apple IOS 10.3.1 and Password Protected PDF's

New Here ,
May 08, 2017

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Cannot open an password protected PDF send as an eMail attachment with apple mail iOS 10.3.1. The PDF can be opened if copied to another app for example GoodReader.

I know this is a Apple problem.

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Adobe Employee ,
May 26, 2017

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Hi Hanspaint,

We apologize for the delay in response to your query.

The password protected pdf document you are referring here, what is the trouble that you were experiencing when you were trying to open it?

Is it not giving the password box or when you entering the password its not accepting it?

You may refer to the forum thread https://forums.adobe.com/thread/2062404 is it a similar issue discussed in that?

Regards.

Akanchha

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hanspaint AUTHOR LATEST
New Here ,
May 27, 2017

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Hi

If I enter the password it is not accepted so it ask for the password again this happens only if the pdf is downloaded from eMail. If downloaded and copied to, for example, the cloud and downloaded from there it works fine.

Hans van Noort

[details removed by Ussnorway]

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