Highlighted

Application Crashing

New Here ,
Jun 20, 2020

Copy link to clipboard

Copied

After uploading the latest update of the PDF app, the app keeps crashing and won't even open certain documents, and I can't open any document in my cloud.

TOPICS
Crash or freeze, General troubleshooting, iOS

Views

70

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Application Crashing

New Here ,
Jun 20, 2020

Copy link to clipboard

Copied

After uploading the latest update of the PDF app, the app keeps crashing and won't even open certain documents, and I can't open any document in my cloud.

TOPICS
Crash or freeze, General troubleshooting, iOS

Views

71

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 20, 2020 0
Adobe Employee ,
Jun 23, 2020

Copy link to clipboard

Copied

Hi -

I'm really sorry this is happening to you. Are you logged in with an Adobe ID? If so, I have one idea to try, that would also help us troubleshoot. It's a long shot, but can you please try logging into https://documentcloud.adobe.com in a web browser (like Safari) with the same Adobe ID? If you are asked to accept new terms of service, please do so and then try killing the Acrobat Mobile app and launching it again. We recently updated our terms of use. For most users, they are able to accept in our app, but I'm wondering if somehow this process isn't working properly for you. Please let me know if this works (and if you had to accept terms).

 

Thank you!

 

Pat

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 23, 2020 0