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I have an iPad Mini which updated ACrobat Reader to version 18.09.13. I launched it and the app gets stuck on the Home page. I tried to press any icon, button, etc and nothing happens. AR is completely frozen except for a spinning blue circle and then the app crashes after about 3 to 4 minutes. I can't access the files at all. I restarted the iPad a couple of times but that had no effect,
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Hi simonet85344879,
Please see my reply to you in the other thread.
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Is anything being done to fix this situation?????
I have launched the app on my iPad about a hundred times and it still crashes after 3 - 4 minutes. I cannot access my local files. Have I lost them all?
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Mine did this too, but it's working now. Unfortunately, all of the folders I created are gone. [Edited to add; they are there but a pain to get to.]
Thanks Adobe!
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Hi all,
We just released Acrobat Reader 18.09.14 to the App Store.
This release addresses the freeze/hang issue at launch reported by users.
Please let us know if you continue to experience issues after updating.
We apologize for the inconvenience caused.
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Dear Staff!
I do still experience that! Please really fix that quickly!
Best regards,
Simone
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Hi simonet85344879,
Please see my reply to you in the other thread.