Asking for a password to view my files when I put it in , says password invalid

New Here ,
Jun 02, 2020

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Having a hard time viewing my files , every time I click on it , it ask for a password but I never made a password , went online and changed my password but still don't work , any suggestions 

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View or share PDFs

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Adobe Employee ,
Jun 03, 2020

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Hey there,

 

sorry to hear about the trouble caused. We'll see how we can fix it for you.

 

I assume you are working with the Acrobat Reader mobile app, and when trying to view any pdf file it asks for the password. Did I get this correct?

Just want to confirm, if you have been asked for the Document Open password or Acrobat Reader mobile Sign In password?

1- If its a protected PDF and requires document open password, then you need it on your own or get it touch with the sender.

2- If its asking for Acrobat Reader Sign In details, then you should Sign In with your Adobe email and password.

 

A screenshot of the same would be more helpful for us to understand what's going on.

 

Thanks,

Akanchha

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