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Autosave?

New Here ,
Oct 25, 2018

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am I the only person who is facing a problem with  autosave After editing (highlighting for instance) with the last update? I use Ipohone 6s+.

It’s really frustrating! It’s just keep hapenning. I’ve been using the app for the last three years without facing this problem once!

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Autosave?

New Here ,
Oct 25, 2018

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am I the only person who is facing a problem with  autosave After editing (highlighting for instance) with the last update? I use Ipohone 6s+.

It’s really frustrating! It’s just keep hapenning. I’ve been using the app for the last three years without facing this problem once!

TOPICS
iOS

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245

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 25, 2018 0
Adobe Employee ,
Oct 27, 2018

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HI mohamad.e40812839​,

Sorry to hear that you are having Autosave problems.

Acrobat saves pending changes when you close a PDF document.

What is the version of your Acrobat app?

Do you tap the Back (<) button to properly close the document?

Where are your documents stored?  On your iPad/iPhone or cloud storage (e.g. Adobe Document Cloud, Dropbox, Google Drive)?

Would you please try adding highlight to several other documents to see if changes are saved when you close and reopen them?  We would like to know if the problem occurs with the particular PDF document or all of your PDF document.

Thank you for your help.

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Oct 27, 2018 1
Adobe Employee ,
Jan 30, 2019

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Hello mohamad.e,

Thank you for reporting the lost comments issue to us. We just released a new version (19.01.01) to the App Store and have fixed a number of issues that could be causing lost comments. Please install it and let us know if your problems have been resolved.

However, if not, in order to help us further investigate, it would be amazing if you could answer any or all of the following questions:

  1. How long had you been commenting before you experienced data loss (in hours)?
  2. How did you leave the Acrobat App or PDF when you experienced data loss (switching to another app, putting phone to sleep, etc.)?
  3. Is the PDF you were commenting a cloud file (Google Drive, Document Cloud, Dropbox)? If so, which cloud service?
  4. Did the app crash or display an error message?

Thank you again,

Anna

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Jan 30, 2019 0