my iPad Acrobat Reader signs me out for no apparent reason, when it feels like ... there seems to be no rule to this glitch, it happens randomly & I get the welcome screen introduction & everything. I am also signed out from my Dropbox.
This started happening around a week ago or so.
We apologize for the inconvenience caused. We are actively investigating the problem. However, we are having a hard time diagnosing the cause of the problem.
Would you please provide more information about the problem so that we can reproduce the problem at our end?
Would you be willing to uninstall and reinstall the Acrobat Reader app to see if the problem goes away (or still persists)?
Please make sure that you make back up copies of the documents that are locally stored on your iPad/iPhone.
We'd also recommend updating iOS to version 10.3.3 and the latest version of iTunes for Windows/Mac.
Please let us know what you find.
Thank you for your help!
Followed your advice & re-installed the app. Also updated to 10.3.3 (was not aware of this one). After that, I've had no problems at all. In other words, it sems to be working again. Thank you.
Glad to hear that your problem is resolved for now.
We will continue investigating the cause of the problem. However, we can recommend other users with the same problem to try the workaround (uninstalling & reinstalling Acrobat Reader).
Please keep an eye on it and let us know if it starts happening again.