Being signed out at random.

New Here ,
Jul 26, 2017

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Hey guys,

my iPad Acrobat Reader signs me out for no apparent reason, when it feels like ... there seems to be no rule to this glitch, it happens randomly & I get the welcome screen introduction & everything. I am also signed out from my Dropbox.

This started happening around a week ago or so.

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1 Correct Answer

Adobe Employee , Jul 26, 2017
MobileDeveloperCK Adobe Employee , Jul 26, 2017
Hi rasmussen418​,We apologize for the inconvenience caused.  We are actively investigating the problem. However, we are having a hard time diagnosing the cause of the problem.Would you please provide more information about the problem so that we can reproduce the problem at our end?What is the iOS version on your iPad/iPhone?  (Go to iOS Settings > General > About > Version.)What is the version of your Acrobat Reader?  (Go to iOS Settings > Adobe Acrobat > Version.)Did the problem start happenin...

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Adobe Employee ,
Jul 26, 2017

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Hi rasmussen418​,

We apologize for the inconvenience caused.  We are actively investigating the problem. However, we are having a hard time diagnosing the cause of the problem.

Would you please provide more information about the problem so that we can reproduce the problem at our end?

  • What is the iOS version on your iPad/iPhone?  (Go to iOS Settings > General > About > Version.)
  • What is the version of your Acrobat Reader?  (Go to iOS Settings > Adobe Acrobat > Version.)
  • Did the problem start happening right after updating Acrobat Reader to the particular version?
  • How frequently does the problem occur?  Weekly, Daily, or even hourly?

Would you be willing to uninstall and reinstall the Acrobat Reader app to see if the problem goes away (or still persists)?

Please make sure that you make back up copies of the documents that are locally stored on your iPad/iPhone.

How to back up and restore PDF documents on iPad/iPhone using iTunes

We'd also recommend updating iOS to version 10.3.3 and the latest version of iTunes for Windows/Mac.

To summarize

  1. Update iOS to the latest version on your iPad/iPhone.
  2. Update iTunes (desktop app) on your Windows or Mac computer.
  3. Follow the instructions in the FAQ document above to back up the documents locally stored on your iPad/iPhone.
  4. Make sure that your documents on your iPad/iPhone are fully backed up on your computer.
  5. Uninstall Acrobat Reader on your iPad/iPhone.
  6. Install the latest version of Acrobat Reader from the App Store.
  7. Restore the documents that were backed up at Step 4.

Please let us know what you find.

Thank you for your help!

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New Here ,
Jul 28, 2017

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Followed your advice & re-installed the app. Also updated to 10.3.3 (was not aware of this one). After that, I've had no problems at all. In other words, it sems to be working again. Thank you.

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Adobe Employee ,
Jul 28, 2017

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HI rasmussen418​,

Glad to hear that your problem is resolved for now.

We will continue investigating the cause of the problem.  However, we can recommend other users with the same problem to try the workaround (uninstalling & reinstalling Acrobat Reader).

Please keep an eye on it and let us know if it starts happening again.

Thank you!

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