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Billing Support

New Here ,
Oct 24, 2019

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Good Afternoon,

 

After connecting with Adobe and Apple Support. I have been directed to connect with an app developer who can process my invoice for proof of purchase. I am currently unable to use my Adobe product.

 

Who should I connect with regarding my Proof-of-purchase?

 

Thanks!

DeCali

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Billing Support

New Here ,
Oct 24, 2019

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Good Afternoon,

 

After connecting with Adobe and Apple Support. I have been directed to connect with an app developer who can process my invoice for proof of purchase. I am currently unable to use my Adobe product.

 

Who should I connect with regarding my Proof-of-purchase?

 

Thanks!

DeCali

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Oct 24, 2019 0
Adobe Community Professional ,
Oct 25, 2019

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Why do you need a proof of purchase for the mobile app? It is free to download and install.

 

Unless you need premium features like editing text and such in your PDF forms that are accessed through your mobile device then you subscribe to the Adobe Acrobat Pro, which is a monthly fee.

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Oct 25, 2019 0
DeCali LATEST
New Here ,
Nov 09, 2019

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Thanks for your reply Is-rbls. I will consider researching features stated in your reply. 

Thanks again,

DeCali

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Nov 09, 2019 0
Adobe Employee ,
Oct 26, 2019

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Hi DeCali,

 

Sorry for the delay in response.

 

You can send the details and the Adobe ID(email address) that you used to purchase the service via the privtae message with us.

To initiate a private message, click on the envelope icon provided at the top right corner.

Then, click on New message tab and in the Send To filed type in my profile name.

 

Let us know if you need any help.

 

Regards,

Meenakshi

 

 

 

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Oct 26, 2019 0
New Here ,
Nov 09, 2019

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Thank you Meenakshi,

 

I have closed out the account. And, was able to connect with the right service providers. 

Thanks again,

DeCali

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Nov 09, 2019 0