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Blank/Original File opens following Update/Save .pdf

New Here ,
Jan 17, 2018

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I am experiencing what I think may be a new feature, but possibly not, when you open a .pdf and update it, then using the back button exit the .pdf which auto saves it, when you next select on the same .pdf it somehow opens the original unedited version but as a new document with a number in front of the .pdf, e.g. 2.pdf, each time you update and save the .pdf and open it again a new file is opened. - Is this the correct/expected operation - I am expecting to open the same/updated document each time not the original unedited version, can this 'new' feature be switched off? - From reading other Q&A's I think this is being seen by other users but they are assuming that updates to the .pdf did not save as they are presented with a blank/original .pdf when they re-open the .pdf following a save.

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Blank/Original File opens following Update/Save .pdf

New Here ,
Jan 17, 2018

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I am experiencing what I think may be a new feature, but possibly not, when you open a .pdf and update it, then using the back button exit the .pdf which auto saves it, when you next select on the same .pdf it somehow opens the original unedited version but as a new document with a number in front of the .pdf, e.g. 2.pdf, each time you update and save the .pdf and open it again a new file is opened. - Is this the correct/expected operation - I am expecting to open the same/updated document each time not the original unedited version, can this 'new' feature be switched off? - From reading other Q&A's I think this is being seen by other users but they are assuming that updates to the .pdf did not save as they are presented with a blank/original .pdf when they re-open the .pdf following a save.

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Android

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190

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Jan 17, 2018 0
Adobe Employee ,
Jan 17, 2018

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Hi neilp16600314​,

What is the version of your Acrobat Reader?

There are known problems with Acrobat Reader for iPhone and iPad.  However, you posted your question to the Acrobat Reader for Android phones and tablets user forum.

I can move this forum post, if needed.

Thank you.

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Jan 17, 2018 0
New Here ,
Jan 17, 2018

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Hi,

Adobe Acrobat v17.5.180092 used on a Samsung Galaxy Tab S2 Android v7.0

Thanks for your interest.

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Jan 17, 2018 0
Adobe Employee ,
Jan 17, 2018

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Hi neilp16600314​,

Thank you for the information.

You reported the problem to the right forum!  Version 17.5.180092 is definitely an Acrobat Reader Android app.

Sorry for the intrusion.

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Jan 17, 2018 0
New Here ,
Jan 27, 2018

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Hi Neil,

We understand your problem.

Please answer few of my queries that will lead towards the resolution of this issue.

Can you please tell us more about the workflow you are following, specifically the source of file (local/document cloud/gmail etc.) and the modification that you are making to the pdf. If the source is gmail, then creation of new replicas of the same pdf is an expected behaviour.

Thanks,

Adobe Acrobat Team

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Jan 27, 2018 0