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Blank page until zoom in

New Here ,
Dec 04, 2018

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I have a pdf document that consist of 2 pages. Opened on desktop PC it's fine but when i open it on mobile, first page is fine but the second one comes up almost whole blank. The header is visible and some background coloring's in 3 places. When you zoom right in, the text is starting to appear but you have to zoom in so much that reading becomes impossible. 

The same document is displayed correctly by other pdf readers available for android.

It's not just one file but every file that is generated from the system i'm downloading it from. I know that system provider is using "Apose" for files conversion(as my files are converted from XLS to PDF).

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Blank page until zoom in

New Here ,
Dec 04, 2018

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I have a pdf document that consist of 2 pages. Opened on desktop PC it's fine but when i open it on mobile, first page is fine but the second one comes up almost whole blank. The header is visible and some background coloring's in 3 places. When you zoom right in, the text is starting to appear but you have to zoom in so much that reading becomes impossible. 

The same document is displayed correctly by other pdf readers available for android.

It's not just one file but every file that is generated from the system i'm downloading it from. I know that system provider is using "Apose" for files conversion(as my files are converted from XLS to PDF).

TOPICS
Android

Views

250

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Dec 04, 2018 0
Adobe Employee ,
Dec 06, 2018

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Hi toruniakk,

As per the issue description mentioned above, you are facing issue when opening a pdf in acrobat reader, is that correct?

Could you let us know the version of Acrobat Reader and android installed on the device. You may refer to the steps given in the following link for the same: Acrobat Reader Help for Android: Troubleshooting FAQs

Also, would it be possible to share the pdf file you are working with to replicate the issue at our end? To share the file here in the forums, refer to the steps given in this link: How to share a file using Adobe Document Cloud

You may also share the link for the pdf via private message - How Do I Send Private Message

Let us know if you need any help.

Shivam

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Dec 06, 2018 0
New Here ,
Dec 07, 2018

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Hi Shivam,

Yes, that's correct.

Adobe version i'm using is 18.4.1.208250 & android 8.0.0

here's a link to my file: Adobe Document Cloud

I've noticed another problem, when i sign and save the document becomes corrupted(text disappears and it's replaced by randomly placed numbers).

Thanks,

Przemek 

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Dec 07, 2018 0