Camera sound in Acrobat for Android

Community Beginner ,
Feb 03, 2017

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Dear Development Team, I have been using your application for a long time for scanning documents. It is a great application that is helping me a lot in my work.

Recently, I have switched to a new android device (Xiaomi tablet PC). After that, the camera shutter sound began to appear every time I take a picture (even when it is set on mute). There is no sound when I’m using it to take a photograph (I just switch the shutter sound off in the settings and put the tablet on mute).

Is there a way to turn off the shutter sound in your application?

Thank you for your great work. Best wishes.

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Adobe Employee ,
Feb 05, 2017

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Hi Kutuzkin,

Could you please let us know the version of Acrobat Reader app installed on the machine?

To check the version, launch Reader>tap 3 vertical dots in the top right corner of the screen>Help.

Tap three vertical dots again and select About Adobe Acrobat

What is the version of Android installed on the tablet?

From the device home screen, tap Settings>About Phone

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Kutuzkin AUTHOR
Community Beginner ,
Feb 06, 2017

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Adorobat, thanks for your reply.

The version of the app is 17.0 (build 164574) and the version of Android on my tablet is 4.4.4 KTU84P. I have borrowed a Galaxy Tab S from a friend with Android v. 6.0.1 and have tried it with the same version of the application, the result was the same (the camera sound appeared every time I tried to scan).  

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Adobe Employee ,
Feb 11, 2017

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Hi Kutuzkin,

Thank You for sharing the info.

Could you please try reinstalling the Acrobat Reader app and see if that helps?

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Kutuzkin AUTHOR LATEST
Community Beginner ,
Feb 11, 2017

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I have already tried reinstalling the app several times but to no avail.

Just tried it once more on two different devices, the sound still appears.

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