Can'l loggon

Community Beginner ,
Nov 19, 2020

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  • I am unable to sign in on my android adobe account. It gives me the options to sign in with google, facebook and apple. However i have an subscription and i click on the bottom where it says allready have an account. Click sign in and it does nothing. Go to subscriptions, sign in. Does nothing. I already cleanned tha app data, but it stills the same. Please help.
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Adobe Employee ,
Nov 21, 2020

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Hi,
Can you try the following steps and let us know if it works :-
Is there any other Adobe app on your device? If yes, can user try to logout from all Adobe apps from his device and then login via Acrobat app ?
Is there an Adobe accounts in Android Account settings ? Can you please remove the Adobe account from the settings and then login again in the app ? https://support.google.com/android/answer/7664951?hl=en
Thanks,
Acrobat Android Team

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Community Beginner ,
Nov 21, 2020

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Hello,



Thank’s for your answer.



I have loged out from the all the Adobe apps I have in my smartphone.

I checked, in the “accounts” of my device and I don’t have any Adobe
account.

The problem stills the same. I try to logon in Adobe Acrobat and it does’t
work. I am able to loggon back again in Adobe Scan.



Best regards,



Álvaro Ferreira

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New Here ,
Nov 25, 2020

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Hi,

Sorry for the inconvenience caused to you .We are looking into this issue actively. Would you be interested in accepting the NDA and become a beta tester to help us get the logs from your device and fix this issue? 

If you agree i will add you as beta tester and you will receive mail from Adobe Pre-release system.

 

 

Thanks,

Adobe Acrobat Team

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alvarof42120029 AUTHOR LATEST
Community Beginner ,
Nov 26, 2020

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Hi,



I’m sending the screenshots of my smartphone, maybe it can help. I can’t
pass the third screen. I touch “continuar” (next), but nothing happens.



Com os melhores cumprimentos,



Álvaro Ferreira

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New Here ,
Nov 21, 2020

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I am having the same issue on IOS. I just got a new IPhone12 Pro Max, changed my Apple ID. App shows me (and apple settings) that I have a subscription but when I try to combine files, it asks me to get a free trial or subscribed. I am pretty paying right not to be able to use the app

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New Here ,
Nov 21, 2020

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Correction: I have the same Apple ID but just set a new password and using Face ID to login

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