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can not add note to underline

New Here ,
Aug 03, 2018 Aug 03, 2018

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I can't add an note other than English to the underlined text.(I want to add Chinese note).

This problem persists for a long time.

Android version:8.1

keyboard:Gboard ver7.4.19.206

Adobe acrobat:17.5.1800

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Adobe Employee ,
Aug 13, 2018 Aug 13, 2018

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Hi Alphatobeta,

Sorry for the delay in response.

As you have mentioned above, you are not able to add Chinese note to the underlined text in PDF.

Could you please confirm the default language selected on your device?

Did you try to add the Chinese notes before? If yes, did it work?

If yes, then did you made any changes after which you have started to experience this issue.

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

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New Here ,
Aug 15, 2018 Aug 15, 2018

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ā‘ the default language selected on my device is English.

ā‘”Did you try to add the Chinese notes before? No.but I can add Chinese comments in the blank space.

ā‘¢After my test,ā€œxodo docsā€ and ā€œFoxit PDF Reader"  do not have this problem.

ā‘£when I try to add a Chinese note to the underline,the default languag of my inpute

is my system language(English). thenā€¦I can't switch the language to Chinese or cannot   type if i switch input to Chinese.

(I tested 2 inputeļ¼šGoogle pinyin input and Gboard)

If I use a Chinese local inputeļ¼šā€œsougou inputeā€.There is no such problem.

Do you have any Chinese customer service?I can provide a recurrence step for this problem.

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Adobe Employee ,
Aug 21, 2018 Aug 21, 2018

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Hi Alphatobeta,

Sorry for the delay in response.

You have mentioned in the second statement above, that you can add the comments in the blank space.

Are you referring to the sticky notes or text you add in the blank space?

Please share the screenshot of the page where you add comments in the PDF.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

If you can share the recurring steps, that would be helpful.

We will try to replicate the issue at our end.

Regards,

Meenakshi

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New Here ,
Aug 24, 2018 Aug 24, 2018

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Google pinyin input & adobe acrobat:

Google pinyin input & Xodo docsļ¼š

Gboard are same as Google pinyin input.

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Adobe Employee ,
Sep 05, 2018 Sep 05, 2018

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Hi Alphatobeta,

Sorry for the delay in response.

There is no document or screenshot provided in your last reply.

If you are sharing the PDF, you can use the steps mentioned here  How to share a file using Adobe Document Cloud.

We will be waiting for your response.

Regards,

Meenakshi

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