can not cancel subscription

[Marta Loyola5E3C]

I made a subscription to Adobe Acrobat Reader by mistake. I thought that it could be canceled at anytime.

However, I have been trying to cancel it but I have not succeeded.

The fee has been charged in my credit card account and the bank told me that I have to get in touch with you so as to have it cancelled.

I have sent messages and e-mails but have not heard from you

Please, cancel my subscription to Adobe Acrobat Reader because I do not use it.

[merry5EA7]

I didn't even sign up for a subscription and was somehow automatically enrolled and found unauthorized charges on my bank account. 

I would like a refund of my money and ensure my subscription is canceled. 

[ls_rbls]

And to handle the finance part you need to contact Adobe Customer Care directly . Your money issues or refunds (if any) will not get resolved here in the user-to-user support forums.

[Shagun Jain · Accepted solution]

Hi,

To cancel the subscription, please follow the following steps:

• Open Adobe Acrobat app
• Click on “Settings” (human like icon on the top right of Home page)
• Tap “Subscriptions” and then Tap “Manage Subscriptions”.
• You are now in Play Store. Choose the item that you want to cancel and then tap “Cancel Subscription”.

Thanks

Acrobat Android Team